nice breakfast

gym is very basic

breakfast was great.

breakfast was not what i expected

wifi access was spotty in some places, but staff were working on that

wifi was sporadic and when it worked was very weak (5 mpbs)

a fire in our bedroom fireplace and cozy hot water bottles in our bed each chilly night made the end of each

wifi only in public areas, not in room

absolutely loved our spacious room with the fireplace and cozy bed

beautiful grounds, totally beautiful enjoyed common area with fireplaces

nice breakfast again with the view, they have restaurant on site if you dont want to go to town, fireplace was

view, nice breakfast again with the view, they have restaurant on site if you dont want to go to town,

i liked the individual cabins and the spaciousness- living room with fireplace plus bedroom

room was super cold when we arrived, and it continued being cold despite the logs in the fireplace and an electric

we loved the fireplace and floor-to-ceiling windows overlooking the lake and volcano

our kids didn t want to leave and enjoyed the amenities from archery to the swing zip line

the cabins were very comfortable and they had everything i needed from a fireplace to a jacuzzi, of course that

the parking process is a bit uncomfortable, the ticket system should be avoided for the guests

we wanted to go to a fiesta but didn't because we worried about getting into the parking lot

we sat at the bar and waited close to 10 minutes for someone to ask us if we wanted a drink since there were

the tried to charge me $15 to use a disposable laundry bag.

wifi did not work well in my room.

breakfast. it could be better range of products for a buffet.

well preserved old building. well designed. comfortable and great breakfast.

we ate dinner and breakfast at the restaurant and both were very good

the arranged to have my laundry done, a driver for an outing, and anything that we requested, they provided

we also did our laundry there and it was very efficient

the breakfast (crepes) was really good

we also appreciated the comfy beds, excellent shower, good wifi, rooftop terrace views, and tasty food in the

unfortunately it was located right above the ventilation shaft of the kitchen, so we had all

the room was comfortable, shower had plenty of water pressure and hot water, and breakfast was great

only suggestion for management is to vary the breakfast offering

very nice staff and decent but simple breakfast.

great location, the best breakfast.

location for the market, breakfast was wonderful

shower had water squirting all over the floor with no way to clean up (not enough towels and no room service,

they serve a wonderful breakfast, provide laundry service if required and they also arranged tours for us

we did a hike on a rainy day and the hotel took care of our laundry including our running shoes at a very

safe free parking, nice caring staff, clean rooms and beds, and great breakfast

beautiful and clean hotel breakfast was excellent , hotel provide filtered water safe and private parking for

the second floor some of the rooms face the parking lot next door

the breakfast was delicious, and i really appreciated staff making coffee for me at 7:00, as i get up

breakfast was good

is no parking in the premises, though the hotel offers you a private parking near by the hotel at no

parking is far from the hotel

breakfast was ok

quick and excellent laundry service

the breakfast was adequate

delicious breakfast included and tasty food at their restaurant

the food -breakfast, lunch or dinner, served on demand at the time you want- is prepared from scratch and

breakfast was included, and there is a safe interior place to park your car off the street

multiple trips up and down the stairs to the reception and about an hour to get the to get the wifi working

comfortable room with a good breakfast and free car parking

breakfast was very good

secure parking for our car

the design, details, atmosphere, breakfast, service

great place. loved the room, the grounds, the fireplace! food and service were both excellent.

the old house and the gardens, having a chimney, the games room, pets accepted, breakfast

the cottage was very comfortable , included a fireplace

two minor recommendations: to change the bathroom curtains and to offer gluten-free options for breakfast

the breakfast was also good

oscar did so many fun things for our kids and the manager on duty (i’m so sorry i forgot her name

the food was excellent for lunch, dinner and breakfast

the breakfast was good and the ground are absolutely serene and stunning

breakfast is good, some rooms have fireplaces

many opportunities to sit in front of warm fireplaces, sipping a cup of canelazo

the laundry service, though we didn't use it, sounds great for those who have been traveling

couldn't get the wifi to work, unfortunately

central park of cotacachi, really nice queensize bed and really clean rooms, hot water and good wifi and the

rosa, the breakfast cook, was exceptionally warm, engaging, and helpful--she even took me to the laundry lady

breakfast was great

there were restaurants and small eateries within walking distance and on-site parking was available

ground floor (has lobby, sitting room, resturant, and garden/parking lot access), 1st and 2nd floor are bedrooms

breakfast was great!

wonderful spa and pool

wonderful spa and pool

comfortable, there were fresh cut roses everywhere, the food in the restaurant was excellent, the spa treatment

unbeknownst to us, they built a fire in the fireplace room n our room and put hot water bottles in our bed to

i think that food could be better, more options in the menu and in breakfast

experience of the community s festivities - tastefully decorated space - complementary laundry

i was able to do my laundry

everything! the decoration, kitchen well equiped, comfy bed, super clean, hot shower.

the beds are great, the sofas in front of the fireplace are lovely, the kitchen is well equipped and you have

the beds are great, the sofas in front of the fireplace are lovely, the kitchen is well equipped and you have

dinner experience was great, after that a home local drink sitting in front of the fireplace

good parking

for instance, have grab bars nearby the toilets and in the showers

wasn t clean when we arrived (8pm) and booking didn t specify that there is no restaurant or pool service

i was also impressed with the breakfast

low wifi reception.

cold pool. but kids still enjoyed

the pool didn't look clean.

kitchen space from the family

when i arrived no one oriented me to the place, how to catch the bus to town, use of the kitchen, no place to

the breakfast was good and love the fact they can prepare different types of eggs

the pillow was too large for me. cold water in the sink. the breakfast was simple but ok.

my room had a bad smell caused by the plumbing. breakfast was not great.

to the reception (1st floor), to our room (2nd floor), and to the dinning room (4th floor), the breakfast was

to non-existant wifi, so if you need this, don't stay here

parking

friendly staff and good breakfast.

cold in the room and breakfast

rooms are noisy, we could hear kitchen work.

and the breakfast is not that great

hotel is amazing and the spa attached to the hotel is the best there is in ecuador

the breakfast, lunch and dinner were all awesome and the rooms were very cosy with great

breakfast and evening meal excellent

everything! location, breakfast, staff, their own viewpoint of the crater.

enjoyed spa treachery

the hotel also has a swimming pool

the room was comfortable and the breakfast was good

breakfast and the bedrooms were amazing

the breakfast was also good quality

offerings for the breakfast buffet were quite limited

buffet breakfast

i usually have troubles in other hotels but the wifi here was very fast

good breakfast in the morning

i stayed only one night so i couldn t try other facilities as the pool , sauna etc

breakfast was consistently good

laundry service was very good

if they offered a breakfast, everything would have been perfect/

there was not breakfast

the wifi was fast and stable

the room was very comfy and clean great wifi really hot water

we enjoyed the delicious and fresh breakfast

breakfast could be more vegan friendly, e

and peaceful place to have a drink and read, and provides the setting for the included excellent breakfast in

liked that this property was easy to find, secure parking was easy to navigate to, friendly helpful staff on

wifi did not reach the room properly

the price, facilities, breakfast & staff

breakfast was included in our stay (cereal, yogurt, cheese, ham, eggs, homemade bread, homemade jam

pet friendly

the breakfast was excellent, the staff was exceptional--friendly, helpful, and sweet

had issues with the wifi that wasn t solved

excellent breakfast with big bowl of fruit, different every day, eggs, ham, cheese etc

view is awesome, pool and jacuzzi are well kept. place was very clean and not crowded.

amazing pool. lovely staff. incredible view!

although we did not have a chance to enjoy the inviting pool, the family-size hot tub/jacuzzi was a perfect

we made friends with her:) she turns on jacuzzi, steam bath and pool if you want

also the breakfast excellent

the rooms are clean and excellent and the pool is awesome

is a very pretty place, with a nice garden and a big pool

the place is beautyful and we loved de pool with a water temperature of 30 celsius

pool was cold