room is clean and comfortable. staffs are also flexible when we requested a late check out.

also they have indoor pool heated pool which is rare in morocco in winter

days by the pool - 1 day when very cold/cloudy - nothing to do on this day apart from a sparse gym and a lovely massage/spa

the wifi can be a bit in and out but mostly it's ok

breakfast is fresh and generous, so nice to have it by the pool

they let us have a late check out for free

place is very beautiful, the two swimming pool areas were great

loved the decoration, swimming pool and all the staff!!

thought that the couch at the swimming pool were sometimes a bit dirty but might be because of the sand

we loved spending the afternoon by the pool with a drink in the sun, and the way the day flowed felt very relaxed and well organised

thanks to staff for late check out

breakfast at the cafe was not very well organised so we chose to have it in our room.

specially the manger she was very friendly and take the time going around the table during breakfast time asking everyone if everything is okay and having a friendly conversation that was

the breakfast was also delicious, we treated ourselves to breakfast in the lodge some mornings too

the pool area is wonderful, especially for the kids

like organising tours and no problem with a late check out

all staff were totally amazing from dining, pool, plus entertainment team. thank you

the outdoor heated pool was a blessing

service at the pool bar was poor.

all of our needs were meet and my kids had a great time with every member of the entertainment team

nice outside space the room with table and chairs to sit in the evening we had a late flight on the last day and the hotel kindly allowed us a very late check out, allowing us to

and i can t forget to thanks kawtar for the late check

our flight was 2100 hrs and check out time was 1100 hrs but they allowed us late check out free of cost ; this is one of the thing i can t expect in uk or european hotels

were allowed a late check out which was nice

very friendly, large, free upgrade, staff helpful gave us room for late check out

as my flight was late at night and my wife is pregnant, mohammed the manager was very accomodating allowing us late

they give us free late check out which was nice for us this is more like a 4 star

room service was very slow, you are better off getting the food yourself

must use golf cart to reach your villa. in addition the swimming pool is not clean and clear

also was given a 20% discount for the spa by the reception only to be told that discount is only valid for waxing and not a massage at

staff free early check in and late check out padel

the grounds, facilities (pool, spa and restaurant) and rooms were all to a high quality and the whole place exceeded our

, a very kind and polite waiter with glasses at the adult pool area was extraordinary

kids club was amazing and free

if you enjoy the finer things in life, but still need to cater to your kids then this is the place to go

the receptionist kindly gave us a free late check out for a couple of hours and printed out our boarding passes

check out service, late check out unavailable despite several confirmations it was

my sister in-law’s flight was delayed and got into marakech very late the day i was to check out and she came with my little nephew from london

we asked for late check out - couldn't be accomodated

and the nurse helped when my baby was ill staff on the whole were nice allowed late check out due to having an ill

us with our marrakech experience, let us chose the best room and also gave us the option of a late check out so we can enjoy the pool till the late flight hour

balal, ouimaima fasmanse and fettane mohammed helped me to extend my stay and organize for a late check out no problem

day was very helpful in printing our boarding passes off for us, as well as allowing us to have a late check out

grounds excellent breakfast buffet omaima from guest relations was very helpful and arranged a late check out

be asked to keep baggage behind desk and out of sight when left luggage there for the day due to late check out