room is clean and comfortable. staffs are also flexible when we requested a late check out.

also they have indoor pool heated pool which is rare in morocco in winter

days by the pool - 1 day when very cold/cloudy - nothing to do on this day apart from a sparse gym and a lovely massage/spa

the wifi can be a bit in and out but mostly it's ok

breakfast is fresh and generous, so nice to have it by the pool

they let us have a late check out for free

place is very beautiful, the two swimming pool areas were great

loved the decoration, swimming pool and all the staff!!

thought that the couch at the swimming pool were sometimes a bit dirty but might be because of the sand

we loved spending the afternoon by the pool with a drink in the sun, and the way the day flowed felt very relaxed and well organised

thanks to staff for late check out

breakfast at the cafe was not very well organised so we chose to have it in our room.

specially the manger she was very friendly and take the time going around the table during breakfast time asking everyone if everything is okay and having a friendly conversation that was

the breakfast was also delicious, we treated ourselves to breakfast in the lodge some mornings too

the pool area is wonderful, especially for the kids

staff free early check in and late check out padel

i love walking the grounds, going to the spa, and sitting by the pool to read a book

we stayed in the upper pavilion room and 1 bed pool suite both were superb

kids club was fantastic - great staff & activities

great 24 hour gym and tennis courts too

like organising tours and no problem with a late check out

breakfast could be improved with less options and better quality.

they have kids club which is good

great bar and restaurant staff

•will suggest kids dinner so the parents can enjoy more during the evening shows

grounds excellent breakfast buffet omaima from guest relations was very helpful and arranged a late check out

us with our marrakech experience, let us chose the best room and also gave us the option of a late check out so we can enjoy the pool till the late flight hour

balal, ouimaima fasmanse and fettane mohammed helped me to extend my stay and organize for a late check out no problem

be asked to keep baggage behind desk and out of sight when left luggage there for the day due to late check out

day was very helpful in printing our boarding passes off for us, as well as allowing us to have a late check out

check out service, late check out unavailable despite several confirmations it was

the receptionist kindly gave us a free late check out for a couple of hours and printed out our boarding passes

very friendly lady who spoke good english, we were upgraded and also received a reduced fee for late check out

and the nurse helped when my baby was ill staff on the whole were nice allowed late check out due to having an ill

my sister in-law’s flight was delayed and got into marakech very late the day i was to check out and she came with my little nephew from london

nice outside space the room with table and chairs to sit in the evening we had a late flight on the last day and the hotel kindly allowed us a very late check out, allowing us to

very friendly, large, free upgrade, staff helpful gave us room for late check out

our flight was 2100 hrs and check out time was 1100 hrs but they allowed us late check out free of cost ; this is one of the thing i can t expect in uk or european hotels

were allowed a late check out which was nice

and i can t forget to thanks kawtar for the late check

on the last day we requested a late check out and the guy at reception was very good polite and helpful think he was called abdul

my son got sick and without any question they organized a late check out for us

i was not even charged for a late check out because my flight was late

was ok but maybe with more guest it becomes to busy breakfast was yummy and verity of choices late check out option with extra payment was fantastic choice even though was a little

could hear kids from other rooms all the time

great pool, good location right next to train station late check out good breakfast

we had a living room with a tv, two bathrooms, balcony, dressing area with safe and mini bar and bedroom with another tv

liked the large and clean rooms, position of the hotel on marrakesch touristic map, personal, breakfast

room with pool view on top floor

wifi not good on high floors . prefect on ground floor.

i would like to add the hotel offered me a late check out as my flight was in the evening and didn't even charge for the service

road the staff are amazing very friendly and helpful always smiling and welcoming the food from room service is amazing its fresh and tasty housekeeping is very good the spa is the best me and my

the wifi was fine but sometimes it was a just too slow.

small bathrooms low wifi connections

every room has a fridge and a mini kitchen, so one can always buy outside anything and keep in the room

zineb allowed a late check out so i didn t have to rush my daughter

late check out also possible until 5pm as our flight was late evening

{_

nothing, once i found out we had underground parking i was really happy

best place in marrakesh. just they don't have wifi:

late check out at 3 pm without additional charges.

and when you arrive they take you to a outdated room, the air conditioning doesn t work, and wifi was sometimes not working

the staff seemed untrained and unable to provide helpful information regarding kids activities, family-friendly attractions, or general travel advice

no wifi facility in my room

and there are all the amenities necessary to make your stay pleasant: pool, 2 spas, a gym, a casino

great service from imane and team. accommodating with late check out and pleasant all round!

free coffee and juices in the lobby, offer of a free spa procedure (didn't use), a gift voucher for a free night the next stay - that's the offer i will

since it has just opened, there is no breakfast or spa facilities.

quite match what we would have expected from a hotel called the swiss continental hotel and spa (ie

no food offered spa bath not working all walls and decor were dirty scruffy and