waiting for us in our room were complimentary welcome drinks, chocolates, scones, cakes and a selection of fruit

the private pool villas were perfect

everything was perfect: spacious rooms with attention to every detail, even for kids

wifi connectivity was excellent throughout the property

best breakfast we have ever had, kids club was a huge hit, was treated like celebrities.

as my flight was late at night and my wife is pregnant, mohammed the manager was very accomodating allowing us late

they give us free late check out which was nice for us this is more like a 4 star

and villa facilities including swimming pool, balcony and bath tube

wifi not avialable in villa. credit card system not always working.

the villa size , pool and garden

like organising tours and no problem with a late check out

did not like the fact that we had to pay extra to use gym facilities

breakfast was great there is to accommodate everyone

the kids loved the slides and there were plenty of lounger spaces around the pools

our kids had a fantastic time at the kids club, special thanks to narjisse and saad for looking after

nice outside space the room with table and chairs to sit in the evening we had a late flight on the last day and the hotel kindly allowed us a very late check out, allowing us to

very friendly, large, free upgrade, staff helpful gave us room for late check out

and i can t forget to thanks kawtar for the late check

were allowed a late check out which was nice

our flight was 2100 hrs and check out time was 1100 hrs but they allowed us late check out free of cost ; this is one of the thing i can t expect in uk or european hotels

we were invited to a late check out which we really appreciated

kept giving us different informations on different days about the airport transfers and the late check out which was disturbing because we didn't know which information would be the right one

we were able to pay for a late check out which was worth it although quite pricey

gym- good aircon, good choices of machinery, staff in gym provides you with water and a towel

spa facilities were amazing, we had a couples traditional hammam and a full body massage which was

we were also super fortunate to pay for a late check out (as they had availability) for a small fee (+) manal and hassan on the reception were really helpful booking the shuttle, late check out and our taxis etc

th us) when he needed some indoor play

all my jewelry and all items nothing missing love it swimming pool zakaria and the stuff at the bar fatima zahra achraf lovely and great peoples if we talk about the animation Elyas, walid ,

nice food

food was amazing taste with different choices and very comfy beds , my advice for people who have kids this hotel is perfect for you i ll be sure to come back again

we asked for a late checkout on the day of departure

the gym was a bit pointless, not enough equipment.

3 swimming pools, heated pool, beautiful and spacious rooms, beautiful interiors, excellent breakfast and friendly staff

great, so the roof terrace was sadly not open, but we were well looked after in the english bar and the pool bar

lovely choice of pools, great food at pool