i came in town for a funeral for my nephew and they were able to give me a late check out

our room was next to the pool and the pool was always clean

the staff is all so kind and thoughtful. best hotel breakfast!!!! the facility is super clean!

wood chairs, with flat tv to raise the ambience, while serving the free, super good and generous breakfast, which continues to be served until very late in the morning

staff, nicely decorated rooms, satisfying breakfast including extras like favorite toppings for waffles and yougurt including berries and

rates fluctuated massively during the stay and although they have a posted late check out policy where you pay $5 an hour, they don't honor it and the second you are late,

staff friendly and was able to get late check out

ow), an bath tube had been painted and the paint was chipping,

well lit parking. close to my job. always clean common areas and rooms

the wifi was slow, and there were no coat-hangers

hopefully the pool will be open next summer!!

also, they were able to give us a late check out upon request

we ordered room service and they sent everything in rectangular plastic containers, even oatmeal

also, there were a lot of kids in the pool that we’re not being supervised and there was no lifeguard on staff

shuttle service was great andrew, arron, and andre were great and very helpful and extremely polite

the blackout curtains, bed was awesomely comfortable and the pool cool

concierge let me have a late check out so i could finish some business and take a shower before leaving

ask for a late check out and was told no

we were able to do early check in and late check out. the staff were very accommodating

great breakfast! comfortable bed.

although the hot breakfast was fantastic, most of it was gone when i arrived at 7:30.

room not ready and no late check out even when we are delayed getting into my rooom

of the staff were lovely and helped me with my late check out but a really rude white blonde lady with straight hair and glasses claimed that my

clean and i was given a late check out which i appreciated

the front desk at night i didn t get their name was rude and we called to make sure we had a hour late check out; the cleaning lady and persons got a

new renovations. easy late check out. clean. good location, easy to get around.

on my check out day i called the front desk and asked if i could do a late check out

the shuttle service was a wonderful bonus since there is so much to do in richmond

only alerted to the fact that the pool and gym were closed after booking

the shuttle driver was very knowledgeable of the restaurants close by and went in to check on wait

shuttle service and drivers were great getting to and from the theater that afternoon and dinner

late check out

pool and the gym room.

good staff very good breakfast. pool was absolutely amazing along woth the hot tub.

the hours to use spa an the breakfast food wasn't cooked all the way

swimming pool and the rooms

everything was great and the front desk allowed me to have a late check out.

clean, employees were very friendly, bed was comfortable and updated and the breakfast was probably one of the best breakfast i’ve had at a hotel

friendly staff, good breakfast, nice pool

extremely nice stay. loved the bed and pillows! complete continental breakfast.

gym was small