room was upgraded to higher category, we got early check in and late check out

the beach felt so safe to swim in and enjoyed the pool and the shaved ice on the beach

the restaurants and bar close at 8:00 to 11:00 pm.

the breakfast buffet was not as nice as the mauna kea hotel on the big island

the long breakfast queue, took 30 minutes to get a table.

convenient location, can always get late check out, friendly staff.

we weren't able to check in early or do late check out as there was no availability

we did not want the stress of trying to find transportation to our final destination at such a late hour

also for a minimal charge i was able to have a late check out at 6pm the following day

great pool area to relax in

the downside is the bed was not very comfortable and disappointed that they charged me $75 for a late check out

very easy late check out. customer service was excellent. very clean and comfortable.

very clean, close to the airport, comfortable, friendly staff and late check out available.

the downside is the bed was not very comfortable and disappointed that they charged me $75 for a late check out

breakfast staff excellent and very clean rooms

the shampoo and lotion, late check out options, great location

also we love the late check out as well

no chaise lounges around the pool.

they even let me to do an early check in eventhough i did not requested it

we even relaxed in the heated spa by the pool afterward

reasonable pricing for late check out

great place to stay top to bottom. great location, excellent gym and pool area.

very nice hotel, spa and pool was excellent

the gym!!!!!!

clean and comfortable spa and sauna close to the mall voucher

staff accomadate late check out

accomadated a late check out

breakfast is okay. was better when we were there in march

free wifi

burnt toasted cheese sandwich from room service

get an early check in and late check out which also helps if you need to

and check out was even more awesome with being able to have late check out as well

location; customer service; plantation restaurant; shops on premises; starbucks; gym; pool

quiet...gym was nice.sauna..great food downstairs.

hotel room was a bit small for 2 adults and 2 kids

i was allowed late check out which was really appreciated

is not far from the beach, shopping mall is walking distance, rooms are clean and there is a bar as you’re walking into the lobby

hotel itself is looking a little tired in places but the rooms were comfortable with kitchen amenities

has a bar in the hotel

would have liked a toaster in the kitchenette.

saoudi was so sweet to offer us a late check out when she knew that our flight was in the afternoon (it was the cherry on the cake (+) early check in, late check out (+)everything late check in late check out no problem

the pool is a little bit small and always clouded with kids.

room service was good too

staff were so lovely and the sushi bar and drinks at the wai'lo were amazing

we managed to get early check in and had a beautiful birthday surprise waiting in the room

elevator was having problems , agent refused to give us a late check out.

they gave me complimentary late check out on my last day

staff was friendly and helpful. stored our bags all day and gave us late check out

pool is quite small and more for kids to enjoy.

wifi was kinda spotty. ended up just using my phone data.

late check out

were really helpful, they even let us use all the facilities after check out because we had a late flight and they even gave us complimentarly late check out

room, clean, beautiful views, friendly, helpful staff, close to everything, pool, late check out

location, amazing views from corner room and friendly staff. no problem with late check out :-)

great location friendly staff gym

late check out was offered too

very obliging with early check in and late check

i appreciated that the hotel accomodated my late check out request

the drinks at the pool bar and the breakfasts and views, as well as the public spaces, and the beautiful pool itself, are

orchids and pool bar are some of the best places to eat on the island , with live music each

plus late check out is available with a few options so we can rest up until leaving for our late night

staff were amazing and so accommodating with early check in and late check out

spa a bit expensive.

was surprisingly good, and the use of a laundry was a bonus

the breakfast was not included and the add on fee was very high

they granted us early check in and late check out since the room was available so that made the stay even more pleasant

the rooftop pool/bar set up was really well done and never too busy, yes the pool is just a plunge pool but it

staff were very friendly and helpful at all times and accommodated us with an early check in

location friendly helpful staff comfortable room yoga class pool

including all kitchen items were immaculately clean as well and although we were next to the laundry room and close to the lifts our room was super quiet all the time

asking for late check out was met with a smile

late check out was very accommodating

early check in with an upgrade; later check out, free luggage storage, shower available for late check

pool could be better.

breakfast need to add some more variety

did i not give late check out request

good location without paying mega dollars. got a late check out easy.

me do a late check out

the staff always greeted us with a smile and allowed us to have a late check out, however, they weren't able to extend to 2pm, but they held our bags from our

to close to the bar area

staff allowed late check out- free of charge. balcony. kitchen facilities.

friendly, helpful and went the extra mile by advising on specific requirements and organising a late check out with the next shift at no extra charge

owner is very nice and accommodating, he offered us early check in and late check out

the kitchen saves a lot, because you can cook your own food

full kitchen with everything required

staff allowed late check out

our room was a great size with good amenities in the kitchen and laundry

hotel could really do with a bar so that you can enjoy a drink if you dont want to venture out

laundry on site

pool bar was closed for renovations

a very accommodating service for early check in and late check out for flight connections a first class stay

all was clean, pool was good, staff was friendly and helpful

also offers good amenities such as free shuttle to ala moana shopping center, access to on-site laundry, beach towel etc

handy having laundry facilities onsite

had laundry facilities and kitchenette which was a plus

this along with no flexibility for late check out made me wish that i would have paid the extra 500 for elsewhere

28 at around 8am was so nice to me, answered all my questions and gave us free late check out which made

its central, easy to get to. late check in and late check out available.

walking distance to beach. friendly staff. pool on ground floor. late check out given.

laundry on property

staff friendly and accommodating- as we needed early check in and late check out

no outdoor area to sit no laundry facilities.

breakfast was great, staff were amazing, also we were surprised with a box of chocolates and a

good breakfast

location, very safe, excellent breakfast, very clean, provides beach chairs, mats and umbrellas, staff are awesome and friendly,

i liked the late check out time also as we have another hotel to check in to later today, so it means we have

location. cleanses. comfort. late check out.

they also provide complimentary late check out that was really continent for our

they were also kind enough to accommodate an early check in for me, which was great

add self-serve washer and dryer so guests can do laundry, especially guests with kids

good location, staff are friendly. we asked for late check out, it was granted.

the staff were super nice and gave us late check out for free since we were going sonrkling in the last day

they offer a hospitality room because we needed a late check out (we had a snorkeling activity and our flight leaved at 7:00 pm)

laundry room was a little pain

all was good. breakfast could be better options