the stuff at the reception was very friendly - thank you very much for offering a late check out, it made our stay very very convenient

pool is a little small but none the less it’s a lovely indoor pool and outdoor grill/hang out

rooms are family friendly studios with kitchen and separate living area

breakfast was good. it was clean and peaceful. worth the pay

the breakfast had bacon instead of sausage and it was longer till at least 10:00 a

very nice staff & comfortable room. late check out time. terrific location.

the gym didn't have many options but everything else was ok. also the bar was never open.

breakfast wasn’t anything special.

the breakfast area is small for the amount of people that were present.

we had to ask for a menu, and the attendee was not kind, she stated that they (her and the kitchen attendant) were trying to leave early, this was not the vibe of people that you want fixing

everything was great and the front desk allowed me to have a late check out.

the breakfast was real nice.

gym was closed due to leak. green mountain coffee in room bitter.

missing pool insade

pool was not open yet

staff friendly and was able to get late check out

didn t have a ada accessible room available. wifi didn t really work.

i liked that they had coffee every morning and the pool that just opened

their were many places to park in the parking lot.

that it isn't summer time so i can go swim in the pool.

late check out

staff's kitchen or laundry room was sharing the same wall as my bed and woke me up in the mornings

the customer service ie front desk the gym room was nice

indoor pool in my opinion had way to much chlorine

the spa was amazing and relaxing

i came in town for a funeral for my nephew and they were able to give me a late check out

my family loves the pool, and i love the laundry facility

wood chairs, with flat tv to raise the ambience, while serving the free, super good and generous breakfast, which continues to be served until very late in the morning

staff, nicely decorated rooms, satisfying breakfast including extras like favorite toppings for waffles and yougurt including berries and

starting with a great waiting area equiped with a big flat screen tv in the lobby, nice gym room very well equipped, wonderful dining area, greatelly equiped, with greate quality granit

we asked for a late check out and they told us that you need to ask at 8:30am

the front desk at night i didn t get their name was rude and we called to make sure we had a hour late check out; the cleaning lady and persons got a

room not ready and no late check out even when we are delayed getting into my rooom

clean and i was given a late check out which i appreciated

of the staff were lovely and helped me with my late check out but a really rude white blonde lady with straight hair and glasses claimed that my

due to my late arrival, she also accommodated a late check out request

$17 breakfast, $25-$30 dinner entrees and the $75 pet fee is not fully disclosed up front

the pool and the grounds were beautiful.

that for this fee, there should be more space to walk the dogs

we love the design and plan to come for a few days to see richmond and play some golf

we were able to do early check in and late check out. the staff were very accommodating

ask for a late check out and was told no

concierge let me have a late check out so i could finish some business and take a shower before leaving

the staff running the breakfast cafe went above and beyond to ensure an excellent breakfast.

fitness center was really lacking

also, they were able to give us a late check out upon request

very convenient to vcuedical center, and the shuttle was a bonus

room service constantly knocking after we told them when we would check out

lf and half, milk),

our kids were in complete shock

on my check out day i called the front desk and asked if i could do a late check out

we had a wonderful time and enjoyed the hotel amenities, including the gym and restaurant

big pool and clean hot tub

the shuttle driver was very knowledgeable of the restaurants close by and went in to check on wait

kitchen staff was really great in both restaurants.

rates fluctuated massively during the stay and although they have a posted late check out policy where you pay $5 an hour, they don't honor it and the second you are late,