staff was wonderful, they was able to accommodate me having a late check out for no extra fees

i will say if you are going for the pool option you may want to select another hotel

nice gym and decent breakfast

location, breakfast, the room was clean and comfortable. very nice.

hospitality of the staff and breakfast, hot coffee with tea

the late check out, breakfast, clean rooms and the customer service

this property staff was horrible during my check out process, i asked for a late check out when i checked in, and they basically rushed me out of the hotel at my check out

overnight staff was rude they lied and said i checked out late on sunday morning but i checked out at 2:30 am way before due to my flight leaving at 5 spoke

this property staff was horrible during my check out process, i asked for a late check out when i checked in, and they basically rushed me out of the hotel at my check out

wanted to charge me for a late check out for half the price for 2 hours, i was very unhappy with

thank you for late check out

service desk they were rude and could not provide the same answer to my question for a late check out when i got the room they said 1 was the time then when i needed the late check out

he addressed us right away and even offered a late check out because we got in so late

the free buffet and pool and especially the late check out ( 1 hr) that i needed because family used the pool in the am and needed to wash off

people were nice and helpful, they allowed pets and the breakfast in the morning was quite good

they were able to give me a late check out that was super helpful and very much appreciated

is the first breakfast buffet that i have seen open since the beginning of covid-19

the pool wasnt very clean, the services at the hotel could be explained better

disappointed that sign in lobby indicated that pool would be closing at 8

the next morning there was a great breakfast selection

the breakfast was good, hit the right spot and late check out time

enter my room without announcing themselves multiple times after i reminded them of the permitted late check out

late check out

the late check out was a plus. also staff was very friendly.

the breakfast bar was fantastic everyone was helpful n customer service is great

staff was great, gave us a late check out since we didnt get in till 1:30 am

breakfast

pool needs updated.

location, breakfast service appeared to follow covid guide lines and the room was clean/comfortable

was super friendly and helpful, and the breakfast was great

the location, airport, shuttle, breakfast, friendly staff, late check out and the room,

room and staff, bar was nice as was breakfast

staff was friendly and breakfast was good

the location, airport, shuttle, breakfast, friendly staff, late check out and the room,

also lazarus, shuttle guy, we’re accommodating at 4 am and even though breakfast didn’t open until 6:30, desk

check in staff were so friendly and even gave us late check out for free since we got in so late

shuttle directly to the airport and was able to leave the car at hotel and call for the shuttle to

staff, offered water, easy to book shuttle for the next day to airport

gym was much better than most hotels, the pool table was a great addition, and tge goodies for sale

complimentary 24 hour airport shuttle

was nice, they allowed late check out at no cost

appreciated a late check out time of noon when we booked it

lots of things to do (pool, gym, pool table) though we didn’t utilize any of it this trip, my family is looking forward to

we liked that the pool was clean and warm to use this time of year.

property was very clean and the breakfast was delicious

pool table

the staff was friendly and accommodating with a late check out

good customer service. had a late check out house keeping kept knocking. that was unsettling.

for a late check out (only 30 minutes) we were given 15 minutes

late check out!!!! great for my flight time!

speedy checkin, good hot breakfast, nice clean spacious room, friendly & accommodating staff

breakfast and late check out.

was rude was not allowed a late check out had to wait on ride outside n heat pool was closed down air conditioner was not very

did not stay for included breakfast

like their breakfast

the breakfast area is very small but the food smelled

no breakfast option, late check out time

hotel was 15 minutes from where the event was we arrive late and we was able to get a late check out

we could not get late check out which is what i get with every stay plus they charge $75 each day for incidentals i

free parking and free airport shuttle ...

our shuttle drivers were extremely helpful

clean rooms late check out

breakfast and check out being at noon

breakfast needs some improvements

love the early breakfast

spacious room and laundry available

they only have late check out for up to 5 people and that's not fair

the one thing i didn t like is that they re very strict on late check out

grant me an extra hr for late check out

the parking not enough

free wifi was slow.

friendly staff, we asked for a late check out as we reach very late and we got it immediately

arrived at 1:30 am to a very friendly helpful desk clerk who immediately said we could have a late check out

the gym they really need to replace the elliptical trainer and the treadmill

breakfast could be better.

gym has no weights for exercise and the gym room itself felt cramped

also, i asked for a late check out and they granted it until 2pm

our room was ready on arrival and i was permitted late check out at 2pm

very convenient to charlotte airport. i was offered a complimentary late check out.

the shuttle was prompt and a short drive to clt

no table to eat in the rooms and room service wasn't great. order wrong and late with service

i was able to do late check out with ease