wifi was poor in the lobby and rooms

the wifi was good in common areas but only minimal in the rooms.

the bar and restaurant staff were excellent

very limited restaurant and bar hours. everything closed and locked up at 7.30

pool is dirty, sauna not working, restaurant only open for lunch and weekend dinner

included parking (you can park in the garage connected with your room

enjoyed our spa stay and especially the pool circuit

prices for the spa and associated services are high.

spa facilities are kinda basic but they have everything to relax and enjoy the hotel

enjoyed our spa stay and especially the pool circuit

staff were excellent, pool/spa brilliant

charged us 74 for one load of laundry without explaining the price before hand

a lovely pool spa

the rooftop bar and the fabulously friendly enthusiastic bertrand running it

if you get to santiago by car is probably one of the best options given few hotels offer decent parking

the staff were fabulous. david at reception and the ladies in the bar were outstanding

wifi a bit intermittent but possibly due to a full hotel.

comfortable room with bath, helpful staff, good room service and great buffet breakfast

because i would probably have to go to the laundry room and even folded myself

the wifi was very slow, with frequent connectivity issues

we had a spa bath in the room and the use of the massage chair

lovely room, loved the spa bath, loved the massage chair in the lobby. friendly, helpful staff.

i had to go to a bar nearby to catch up on emails and such

the spa tub was nice. the staff was friendly and helpful. bed was very comfortable.

wifi signal was very weak and it was frustrating waiting for pages to load on my phone

the bar downstairs was very handy

they did'nt let me back in after opening the door for my colleage so that ended up with my kids being alone in

great location absolutely fantastic staff lovely atmosphere in the bar serving great food.

mini bar was never replenished

the wifi was a joke

comfortable bed, a smart tv that works, good wifi, nice thoughtful amenities, and helpful friendly staff

was overall small, door didn't close properly, i always had to make sure twice it's fully closed, wifi was not

thankfully, that was set up well, but we didn't have wifi to use, so it was complicated to check in, and we

great location, friendly staff, toiletries were provided, good wifi.

location is as close as it gets to the sites. rooms were comfortable, good wifi, helpful staff.

polite professional friendly accommodating, i cannot begin to explain how amazing they were the breakfast was

was in a great location, peaceful, had an original modern design, the staff were friendly and the breakfast was

the wifi could be a little better, but still didn t change our experience

breakfast was the best

was a lovely and ample continental breakfast available each morning with lovely local touches-cheese of the