the staff was amazing and helpful, there were plenty of things to do at the hotel such as mini golf, tennis, gym, jacuzzi, 4 pools - more than enough, food variety was good

all pool n bar staff friendly, helpful n professional especially juan and stefano

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

wine, soft cold and hot drinks on help yourself service; rest of the drinks including cocktails bar service shuttle bus twice per day to funchal city centre if you go out for a day -u can ask for

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

pool area is really bad, they need a new pool, gym and sauna at least

the hotel isn t right in the city center, but there is a free shuttle service

out 150ml)

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant staff

adults only but directly above public lido so summer holiday noise a real issue- no sun on balcony

decent breakfast on the terrase, overlooking the ocean - i don't get that kind of bonus very often :)

staff, location, bed, breakfast, view, pool

roof terrace for breakfast, we enjoyed the variety of food of the breakfast, we love the swimming pool

the breakfast was excellent and plentiful

food was good,the room spotless,pool area clean and well organised.overall good management.

the pool are is overcrowded with sun beds.

special shout to margarida (maggie) from the kids club, our daughter loved every second

crown jewel of this hotel (aside from the fabulous pool) has to be the reception floor with the bar

thought entertainment was particularly good, piano and singer in lounge bar and variety shows in another bar, both traditional and modern dancing displays, and singing,

golf cart still waiting for repairs

nice and big room with kitchen and very very very very good breakfast!!!!

we didn't have any problems with parking during our stay for 4 days

entertainment or bar daily

lack of staff at the bar of the 4th floor

azy golf, tennis, table tennis, spa), to the friendliness of the staff, we as a family loved every

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

from the number of pools, to the facilities that you can use

between the pool and kids outdoor playground, indoor activity center, and mini golf area the toddler was entertained when we had downtime at the hotel

the resort has multiple facilities and we really enjoyed playing mini golf

aquatic kids club was good for kids for parents willing to spend time alone

& staff - room spec lived up to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities - sushi restaurant was fab

we were leaving at 4am and they provided a light breakfast for us

facilities, stunning location, pools superb, excellent range of exercise classes, and gym (les mills classes

ocean view, contemporary style, breakfast and dinner buffet

7-10 each way) into town

the pool and area was superb

the staff were exceptional, from room service to all the waiters and waitresses who could not do enough to make all of the dining

truly beautiful, including a mini botanic garden, beautiful historic house , wonderful pool and spa area

to the town, selection at breakfast, very comfortable room, very helpful staff, swimming pool and bar area, games room, library

in the breakfast the team were welcoming and the breakfast restaurant/area was nice

spa was fantastic, expensive but good value

the staff is very friendly and helpful and the spa services and atmosphere are amazing

enjoyed high tea, breakfast every morning, the sea pool, the gardens

not that keen on the music played by the pianist in the bar .

a big offer of leisure activities like snorkeling, scuba diving, mini golf etc

mini golf; best not to advertise

we never did find the mini golf facility

for some of the facility s , like the tennis court that was out of order, and a useless mini golf course

much :-) id suggest a bench or chair/table at the mini golf place thats it - the rest is

excelent room service, very wide choice for breakfast, good location

well every day, we could tell that some days it was not hoovered, tissues weren t refilled, room service dishes weren t taken away

pools, spa facilities, and a casino/club attached to the hotel if you want night entertainment

i am addicted to madeira, and a key ingredient of this addiction is pestana casino park

the sauna, and the pool were a bit cold in the turkish spa area.

clean bathroom, rooms are big enough for two people,with international channels and good wifi

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also charged extra for

o folding) which was helpful and i used it twice

ich is a shame considering most people come to madeira for hiking) and i

asked about the washing machine and were told that it would be 5 euros for washing and drying the laundry in the machine