staff, cleanliness, breakfast

the kids love the pool. and the free breakfast is wonderful.

paid for full kitchen room but did not receive any kitchen

we had specifically reserved a room with river views, double beds, and a kitchenette

when we requested towels, we were told there was an issue with the laundry — maintenance staff had used available towels on the floors, and the remaining towels had

room had full kitchen

loved the location, decoration, spaciousness of the room, and the common area/kitchen was a real bonus

we had a huge room with the bedroom, kitchen and bathroom areas

there is a little kitchen, big bathroom with very convenient shower, comfortable beds and a little dinning area with

the snacks in the kitchen are great for late night arrivals

air-conditioning but had fans did not have airport shuttle wifi was problematic in rooms upstairs but fine if you sat in the lobby or dining

good wifi and breakfast. reception staff very helpful

liked the fact that their gym was on our floor, that made is super convenient for me to workout

breakfast was good, great location near alaskan railway

breakfast was good- omelets pancakes cereal yogurt

location down town, tiny kitchen, and breakfast at sister property

nice staff. amazing gym at captain cook hotel. great location. comfortable room and bed.

the voyager inn shares a gym, pool, and an extra restaurant choice directly across the road

the room is huge and includes a kitchenette

liked having a little sitting room and kitchenette

patchy wifi.

wifi was a little weak in our room but not really an issue for us

wifi access codes on small slips of paper. connectivity was patchy

seemed to have wifi issues the entire time we were there

no coffee maker in my room only 24 hours of wifi no hbo

trouble with wifi

used cell phone data

with new appliances like tv and fridge and this new room included a smart tv hooked up to the wifi so we can browse music or online tv platforms which was better than ordinary cable tv

staff friendly room clean and comfortable. good wifi

the wifi did not always work.

covid non sense had the bar and restaurant closed in which i was very disappointed ; because i wanted my grown son to enjoy

the bar drinks were expensive - at least the two i ordered were

for outside parking , we went to the restaurant for breakfast, knew nothing about a voucher, had left over buffet and was charged 42

service was good, bar staff were great.

spa that was advertised was no longer there, our room was next to the 24 hour gym and there was a consistent loud banging sound that kept waking us up

late check out

staff was very friendly and allowed us to do a late check out for our red eye flight (so appreciated)

location to downtown, loved the set up of the rooms and the gym.

gym and the room were great!

it is close to a bar, so you may hear noises from the bar from your room

breakfast consisted of small granola bar only

in breakfast coffee muffins ,granola bar , nothing else we don''t like anything about this motel thank you

breakfast was a granola bar or muffin

trash was over following at 630am there was virtually nothing left to grab, one granola bar in each basket

coffee, muffins and a granola bar is hardly considered a continental

everything, including the wifi, community kitchen and cable tv.

there were laundry detergent stains as well as thinned out fabric (and holes) here and there

i used the laundry machines as well

very accommodating staff. kitchen available. breakfast good

the nice kitchen of ingra house

the kitchen was equipped by electric stowe

our rooms were always clean and fresh, the staff was kind and helpful and the laundry facilities were a pleasure to use

much larger than expected, very modern, spotlessly clean, with great facilitites including kitchen facilities

was clean, modern, secure, guest laundry, good wi-fi, elevator, good shower, two electric burners (no oven), large fridge, kitchen

large appliances in kitchen

who attended to us at the time of checking in gave us tips on travel besides all the comforts for early check in

the bed was very comfortable and the little kitchenette was cute and useful. nicely arranged.

the inside is fantastic, well done up, laundry facilities are excellent

our kitchenette was newly remodeled, clean and quiet.

laundry facilities great

great breakfast

evening complimentary drinks and snacks in bar were a pleasant surprise

bar lady was fantastic

nice hotel my daughter wanted a pool great pool

cholorine in the pool was so strong it made my kids sick

great staff, loved our shuttle drivers, and breakfast was top notch.

need a bigger shuttle van we had to make two trips to move our party of 6

were given an early check in by betty who was very helpful

laundry machines were convenient & easy to use

the laundry facilities could be improved.

i just wish there is more choices for their breakfast buffet.

the pool needs to be big lot of children loves swimming, adult and we can’t swim with my kids because

staff was very friendly and the pool was so very nice and warm, the kids loved it

the kitchen was perfect for making some of our own meals

everything but the pool experience.

is not in their control, but i am very short and the bench in the kitchen area is very high

kitchen in the room

very clean. excellent complimentary breakfast with great choices.

breakfast can be a little more healthier with less processed options and more fresh produce.

very clean. gym was great. free laundry.

the breakfast was okay

nice gym and pool

helpful staff, good sized clean and comfortable room and good but small other facilities (pool, laundry, gym)

breakfast was very nice and clean

we had to do some laundry, and the dryer didn't work well at all

kitchen, coffee, and tea available

kitchen wasn't set up to

that have a kitchen, but with not to much things on

there was plenty of coffee in the morning i know you said the small kitchen for cooking

the shared kitchen, made it easy and convenient to save money and not go out for every meal

it has great amenities (pool, gym, lounge, games, pool table)

the swimming pool depth is perfect for kids and especially the kiddy side for little little ones

the pool was great for the kids and the staff was very helpful

swimming pool

we loved the pool, hot tub and multiple options of

yummiest breakfast every morning

laundry seemed expensive, but i don't usually use a laundromat. no complaints.

we enjoyed gym and swimming pool

the pool area wasn't decorated and uninviting

garbage cans for rooms, pool was cold, only one waffle cooker in breakfast area lots of people lined up waiting to make

convenient location to the airport and a complimentary airport shuttle is why i booked here

laundry facilities on premises - appreciated that

airport shuttle

full kitchen. i love it.

guest laundry on 3rd floor in building with no elevator

kitchenette no pots or pans

continental breakfast okay

i really loved the breakfast as well yum yum

breakfast bar was limited

the breakfast space does't enough.

reasonable price, better than puffin inn and the one on 3rd ave!loved the breakfast

the shuttle driver even stopped at the gas station so we could get the items we needed

yummy continental breakfast ud83dude0b nice and quiet atmosphere

the shuttle was excellent

early check in and late check out

free shuttle to and from the train station, airport, and downtown

shuttle unless you request it 24 hours in advance

a small amount of dishes in the kitchen would be great but it wasn't an issue for us.

a shuttle that picks up for sightseeing from the city

how clean it was and the fact that it had a kitchen and refrigerator

clean. had refrigerator. laundry facility. breakfast was very good

good location, super staff, excellent facilities and breakfast

great shuttle service offering a lift to various locations around the hotel and not only the airport

counter person stated he ordered shuttle but had not.

saturday (9/8/18 9:30 pm) airport shuttle service was neither pleasant nor efficient

shuttle to/from airport was awesome. breakfast was good!

shuttle drivers would do well to smile and be a little more welcoming

there is also an airport shuttle provided by the hotel, i would request it if my t-mobile doesn't roam

dated, hallway carpet is worn and dirty. a little depressing. the 100$ pet fee seems excessive.

don't lose your chef and kitchen staff

again, the staff, including kitchen staff and cleaning crew were kind and helpful to all guests

excellent airport shuttle service

i liked the gym, and my room had a great view of the mountains.

food in the bar was exceptional

everything was great! the shuttle drive, ron was fantastic! very courteous.

convenient location near airport with prompt shuttle

convenient to airport and shuttle available every half hour

comfy beds, clean room, bar and bistro a few min from airport!

pool access

liked that it had an indoor pool and gym but was not able to use it

portant for out of state/country travelers) and upon arrival it wasn t working

free wifi

close to airport, free shuttle, good wifi

the wifi was down since we arrived and not fixed the next day!

free wifi

no coffee in the lobby in the early am or breakfast (had to leave by 6am)

shuttle service is

breakfast isn't free

breakfast is made to order

the staff is super friendly and the airport shuttle driver is some of the best conversations

the heated pool was a delight. also, the morning breakfast provided a broad selection.

the gym was tiny

a gym with free weights on the first floor and the breakfast is enough for a whole day, so pace

pool was out of commission.

the complimentary breakfast and pool were also really great

was closed i waisted almost --$ i'm so upset it would be nice to be compensated a night so my kids can swim

staff was tremendous, from breakfast to towels, to extra bowls

great family hotel pool free breakfast

was kind of small for the money to squeeze 4 people into a @ suite” and the kids had to go into our bedroom to use the bathroom/ shower

location, kitchenette with microwave and large fridge, breakfast included

are not avaialable with no expectation time frame eg stove top cooking and change for the laundry

working the breakfast bar was extremely hospitable, helpful and went above and beyond by chasing me down when

the breakfast was great and kept very clean.

the pool, workout room and the laundry facilities were also very convenient

it was roomy and the kitchenette has granite counter tops and stainless steel appliances

the shuttle bus picked us up in midnight, really appreciate

no shuttle available on arrival.

so not allowed late check out flight not till

hot laundry room. needs venting

we got into anchorage very late

awesome breakfast

i lost my glasses on the airport shuttle in the lady at the front desk, mary, was able to contact the shuttle driver who found them

clean, comfortable, excellent breakfast! nice amenities! highly recommend!

in the bar restaurant was so helpful accommodating my gluten free diet

there is a free airport shuttle

to have laundry available however there was only one machine

mgr was extremely rude did' not post a pet fee charged me 50

clean and quiet place to stay with free breakfast and parking

i didn't stay for breakfast but i believe it was good

nice room. staff very accommodating. good breakfast.

everything was fine, though i missed out on breakfast leaving early!

the location of an urgent care, they let me know there was one close by and we could take their shuttle if needed

near airport which was convenient, especially with a free shuttle service with very friendly and helpful drivers

it was so close to the mall, and the shuttle driver and front desk gals were so nice

24/7 laundry, free breakfast , extra large tub

stay at diamond hotel was accentuated by the polite and friendly staff, not to forget ron, the shuttle driver, whose knowledge and experience about alaska was to our advantage

it is time to get back on track with breakfast

laundry room could use a refresh

location, view,breakfast room friendly staff

hotel was clean, the staff was polite, the breakfast was great

good position, panorama, room and fantastic breakfast

our room was directly above the bar and it vibrated right up through the floor

nice to be connected with a great restaurant and bar on the other side.

the restaurant and bar had excellent food and drinks

above a bar so constant loud music heard 9am - 10pm+

the staff and having the bar downstairs was my favorite

the hotel needs to have room service including bar service.

had to go to the bar several times to just get drinks

experience in the restaurant/bar was not good. we were greeted by a server in the bar with

really good restraunt with full bar on site

the bar was cool but wasnt all that

wifi was very bad, no pool, no breakfast.

wifi didn t work in the room some tv stations had sound then didn t

but when i called front desk next day to see why wifi said unavailable - i was simply told the hotel was full and the wifi was probably

when trying to check in, not the hotel's fault but delayed check in until after 8 pm then wifi didn't work in my room, elevator didn't work, all because of a power

would benefit from an onsite breakfast and improvements to room wifi.

wifi was very slow

specious, comfortable bed, fully equipped kitchen, friendly and helpful staff, good wifi.

crappy wifi

quiet location. full kitchen in room. comfortable.

room, very spacious, comfortable bed, full kitchen with all you need, clean and modern bathroom, laundry on site, very friendly staff

the continental breakfast delivery

the host made sure to provide our to go breakfast at a very early hour as we had plans the following day

nice breakfast 4

breakfast box was a little disappointing

breakfast was okay for a little drop and go