lovely pool and great hot tub

next door took away from the relatively unspoiled area, but my kids were happy

there's a guest laundry in the hotel, 2,50 for the washing machine and the same for the dryer

location, cleanliness, pool, laundry facilities, staff were friendly and responsive

the accommodation is clean, it has a nice pool and gym and the staff is very nice and helpful

beach is great for kids with the manmade cove that shelters and large waves

room was upgraded to higher category, we got early check in and late check out

room was upgraded to higher category, we got early check in and late check out

beach lagoon isn t great if u don t have kids , but it s still ok

breakfast restaurant prices were off the charts

great for kids

we loved our stay and my kids are already plannning our next visit

great for kids

we loved our stay and my kids are already plannning our next visit

swimming pools and the sea shore.

although we were upgraded to a 1 bedroom ocean view and it was a beautiful hotel our kids and grandkids were at aulani so we walked to that location a few times during the week

staff and service, have young kids and older both had a great time

the kids loved aunty's beach house and all the pools

staff and service, have young kids and older both had a great time

really there are only 2 + a small poolside bar with limited hours

gym was a little lacking

tidy-up service even picked up kids toys

very clean, friendly staff, great choice for family with kids

the property is right on the lagoon and is perfect for swimming safely with kids

wifi

not a lot of things to do with kids in the very near vicinity outside of hotel property

exceptional cleanliness, attentive caring staff, and delicious breakfast!

all the staff from front desk, kitchen staff, bar staff, housekeeping staff, they were all exceptional

laundry

beautiful new property with spacious rooms and a great breakfast!

the breakfast is consistent & very tasty

there was also a fully equipped kitchen

the breakfast was good location was perfect

photos of the pool make it look much better and bigger than it is

laundry room also available

guest laundry adjacent the pool area was quite pleasant and efficient

did not like that i was unable to use the gym due to covid-19 restrictions

laundry was a little difficult as only 1 washer was available due to our of service but, able to

the staff is extremely nice (everybody whom we met) the hotel has a pool & gym

had bar and facilities, comfy bed, washing laundry facilities, gym, shuttle, close to

late so missed restaurant and pool

stayed for a couple nights with kids and very happy!

even has a laundry room

3 of a mile because i was with kids and it was 3:30 am

i also loved the free breakfast and the friendly

things that i have to mark it down for are; (1) the great, fully equipped gym is only open from 0600-2200hr, meaning those who are catching early morning flights are unable

location, shuttle to airport, gym, comfortable beds, breakfast was ok

added bonus was the laundry facilities

free buffet breakfast and airport shuttle were unexpected

had asked for a early checkin , when we arrived there wouldnt be a room till 3pm then after some talking if i paid

clean rooms, quick airport shuttle on the half-hour, and options for a meal onsite

friendly staffs bar is near by

the free shuttle service is a great, pickup & drop-off were seamless

great bar area right on site with friendly bartenders

also having a laundry on the premises was and added plus

spacious apartment, quiet pool area, with in walking distance of the palace and grocery store

rooms with everything you could need, our room included a kitchen and laundry and a very comfortable bed

the pool was closed for repairs during our stay.

we even got a small kitchen in our room

the in-house bar is a big plus staffed by an excellent crew

so, i hit the bar in the hotel - there is an excellent wine list and appetizer option - so i was content

it also had peloton bikes - however it appeared that the internet was too slow in the gym area for the classes to stream properly

there was a bar and live music on the premises.

very nice hotel, spa and pool was excellent

reasonable pricing for late check out

clean and comfortable spa and sauna close to the mall voucher

the gym is wonderful too

great place to stay top to bottom. great location, excellent gym and pool area.

location is convenient and close to food options. pool area was nice

clean hotel, great central location, pleasant employees and bonus shuttle to waikiki.

there's a place for a grill on the pool deck

there were too many kids in the pool and hot tubs

experience at renaissance spa honolulu was exceptional

want little more salad bar in breakfast please

signature steak restaurant on 36 floor has bar food from 430-6pm , meals for cheaper rate at that time

we were allowed an early check in no additional fee

please upgrade your laundry facilities, having inoperable washers/dryers is really inconvenient.

nordstrom within 500meter - we had a suite of 2 rooms like living and bedroom where our 2 kids slept in sofa come bed which was ok, housekeeping didn’t clean the utensils which u expect

free wifi

wifi is free; every room got ocean view

the automatic window curtains were wonderful & wifi was always

the waitress only brings drinks you had to go to the bar to order

breakfast is okay. was better when we were there in march

i was allowed late check out which was really appreciated

hotel itself is looking a little tired in places but the rooms were comfortable with kitchen amenities

friendly staff. bar staff was awesome.

requested an early check in time- booking was confirmed but check in wasn’t available until later in the

extra charges for early check in when same rooms were empty in same area

convenient place to stay, stocked kitchen with utensils and spices

one particular bar tender by the pool was amazing, super friendly and was always checking if we wanted anything

staff very unaccomodating for early check in

beautiful pool, close to the lagoon great location

there are no towels or water available at the gym

location, early check in, kettle & micro wave free rent

would have been better if more kitchen facilities there is no glasses in the bathroom. .

good laundry facilities - had a swim in the pool while doing a load of washing

the room had no lanai, but has a kitchenette

didnt like the fact that there was little to no storage and i didnt like how there wasn's a kitchenette in the room

no kitchen utensils n kitchen to at least cook food but it was a good stay tho for my family.

wifi is great, no issues at all throughout the entire resort

the wifi kept kicking me off and had to log back on all day every day

wifi is not free - paid in resort fee! convient to honolulu

tv remote was crazy. couldn't get on the wifi.

wifi access was sparodic

excellent gym facilities

nice little gym and pool

i like the space in the gym area i enjoyed it

the gym was huge for the size of the hotel

laundry facility

no laundry facilities or regular bar.

the gym smells a bit like plastic, but if you leave the door open it not so bad anymore

the inconvenience of the laundry being down we stayed 10 days

pool area was very nice and offered drinks and appetizers which is a plus

refillable water bottle and on-site laundry facility was a plus

was great, facilities were great, especially for kids when they needed some down time

g pool, gym and juccuzzi were great, room was fantastic, can't complain about anything at all

loved to go to the gym in the mornings and to the swimming pool afterwards, with a jacuzzi to relax at the end

the breakfast was on point, too

facility were very nice with lots of stuff for kids (foose ball table, ping pong, mini golf, pool with lounge chairs

weak wifi

the wifi connection was strong, i was able to work from my room with no issues at all

wifi was a bit slow

great rooms with large tvs, incredible wifi, kitchenettes, $20 credit for breakfast buffet, and the location can't be beat

wifi connection was terrible

clean and amazing view from the pool

the pool view, location and automatic toillet seats were amazing

the kitchen was fully equipped, we loved the usb plugs at the bedsides and to have both a bath tube and

to us the rooftop swimming pool was not big enough for lap swimming

great location, gigantic room, nice kitchenette and laundry,all modern, great facilities (pool and deck with food and drinks

the wifi was very sporadic and we only got it to work one time over eight days

wifi

there was issues with the wifi that took a few days to resolve which was frustrating but otherwise

the pool and jacuzzis are amazing

the laundry machine can be a little noisy at night

it’s not fancy, but it’s clean, looks relatively recently renovated, and has laundry machines

washing machine at the laundry room works but no wash properly

the suite had two full bathrooms and a small kitchen

great staff, great pool

also the hotel has a nice swimming pool, it's big enough to swim and the greatest thing was that there was hardly anyone there so we

location and using the swimming pool

it has a small kitchen but no cups or anything

kitchen cabinet doors were coming off their hinges, the balcony door didn't lock, so had a small

for the area room was clean and spacious we loved the free kona coffee in the morning the little kitchenette was very

kitchenette and lots of luggage space

they were installing wifi that day so there was loud drilling all day, usually hotels give you a heads up about things

entertainment system and wifi were hit and miss

wifi was good and reliable

the tv did not work and the wifi took 30 to 45 minutes to finally work

pillows were not great and the free wifi was appalling

wifi was up and down. resort fee is very stee.

complimentary wifi worked well

free wifi

wifi worked very well

wifi lack of restaurant places.

when we used the laundry machine at the hotel, some of our clothes got bleach stains on them and were ruined

i love the heated pool which is very awesome

i was sad the pool was not open but i understand that there's construction.

the gym is also very limited

laundry machines

great having laundry facilities on site

t happen all the time but when we went down to the pool, somebody was sitting there with the car running in the car exhaust came over the wall and

the pool was little, but it was at least something for our little kids

pool small but perfectly adequate

the kitchen had a full sized refrigerator, microwave, coffee maker, and necessary cooking items

having to pay for early check in, which made our 1 night stay cost 2 days.

location was perfect, the room was big and the kitchen had everything we needed

the unit could use a bathroom and kitchen area update

the aloha therapy spa in the resort was really a bonus

the spa was excellent - had the best massage in years

me do a late check out

laundry location & facilities needs upgrade as at times was rained out while waiting for washing

all was excellent and the included breakfast a bonus.

pool was slightly heated so it was very comfortable for the kids to swim in and it was shaded

the pool area is nice and they have a small bar and chairs facing the pool

spa was always booked.

spa prices were also extremely elevated

there was no kids club at the hotel

the drinks at the pool bar and the breakfasts and views, as well as the public spaces, and the beautiful pool itself, are

one pool, nothing special about it

wifi was a bit slow, but i could still access ordinary websites like youtube and netflix.

wifi was limited pending of where you were on deck or poolside

amazing location, fast wifi, good quality. toto bidet toilet was a nice surprise.

overlooking parking area despite being on 21th floor - noise: loud on weekends but acceptable -wifi: not

apple tv but it did not work well since probably wifi is weak

wifi too slow, definitely would not be able to work if i needed to.

they give you free gopro and a pocket wifi to use

however, the wifi was rather unstable

good, and the only very nice staff at the reception jimmy, he was a very nice man, the free wifi internet to take outside so we have

there is no free wifi device which would have been really nice

there were a lot of consideration with small extras like shampoo, conditioner, body wash, laundry soap, which we really appreciated

l really enjoyed having a pool available

well resourced kitchen, location, adequate size, great shower. really nice pool

unfortunately i didn't have time to try out the pool, may be next time

pool closes at 7pm

no wifi access when lounging at the sheraton pool

the wifi service is very slow. not enough beach chair and umbrellas for the hotel guest.

we couldn't access wifi in our room and so were changed into a different room after spending an hour on phone to a

wifi was spotty,rooms need to be updated and wallpaper cleaned professionally

also, no secured wifi--got a virus

wifi wasn't working

great rooms, wifi, staff, location

the location is excellent and there is free wifi throughout the hotel

bed, ice/water refill in lobby, high-speed wifi, towel, pool, hot water and instant noodles in the

if you stay in the city only) / very warm, professional and friendly welcome / fast and reliable wifi

comfortable room, good tv choices, good wifi, air conditioning good, nice location close to shopping, close to a few restaurants, close to

property has wifi

excellent service, free high speed reliable wifi and would highly recommend to others

but quick), laundry, pool, parking, plus a very good restaurant

wifi was good, had no internet interruptions

our kids are all under 12 so we were able to fit them all onto the king bed

good room service also we love the laundry is accessible 24hrs

they literally had everything i asked for including pots and pans, snacks, and even quarters for laundry

place is awesome if you are staying with kids

pool is very clean

excellent view of the golf course and mountains across the canal

clean large rooms , and very helpful staff ,nice pool we certainly will be staying there again when we go back to

only thing l can think of is the pool

see they are proud to work here, it feels like a well run property (for example - we noticed some kids had run through from the pool and wet the floor, but very quickly someone had come and sorted

great staff. good laundry. large rooms

strong wifi available (free) with screen mirroring to the tv to watch your own selection of shows (+) laundry facility, good wifi, parking available (-)wifi sometimes was a bit too slow. (+)on central honolulu really close to waikiki beach i would definitely recommend clean rooms good wifi and i really appreciate the balcony (+) also, the wifi (+) wifi reach assigned to each room individually (+) wifi speed excellent and so are the staff (+) stores, restaurants, bus stops, biki bike rental station, etc) comfortable: fully equipped, wifi, laundromat, nice outside breeze, very friendly and (-)wifi is very unstable in the bedroom. (+)we did not use the wifi

clean. regular room service

the staff is responsive to room service requests, and the room itself is no-frills and charming and pretty adequate

the room was spacious and pretty decent views as well as a full kitchen with a large fridge which kept our leftovers ready for the next day

nal, golf course, hills, palm trees)

this means not as many families and kids

busy pool but nice all the same!

a small and personal hotel, very friendly and warm atmosphere and great for the kids to be able to move around independently a little (between pool and room etc

i was travelling with 2 young kids and it's really noisy especially when you have a swimming pool view (which is more expensive)

a beautiful property with a lovely pool, spa and surrounding lush tropical garden

the safe), or anywhere in the room

checked in late, at 11pm, and the hotel didn't provide the wifi password with my key card

pt dropping out)

wifi never worked

wifi connection was slow and unreliable

the breakfast was amazing

it also has a pool with a bar for adults only

we did manage to get an early check in and later check out so that was helpful

the loud yoga music poolside the size of the pool

location and pool heated is a big plus

great central location, great staff, room well equipped and clean, good gym.

pool was never crowded and everyone practiced social distancing

location, staff, clean, good ac, nice pool, nice gym. seems like brand new hotel.

the pool was nice, wished it had a hot tub

we also used the laundry facilities

upon complaining i was given a wifi hotspot device, but it was not really faster

wifi was horrible the worst i have ever had at a stay at any hotel

wifi performance was poor - pathetic.

wifi

it said wifi but their wifi was unsecured so people off the street could connect - very dodgy

there was free wifi and so called

big rooms. free mobile wifi. very convenient location. laundry in the premises. nice pool.

a hotel where you get something out of your daily resort fee other than free wifi

other stuff we appreciated was the on-site guest laundry room, cultural lessons, and the portable wifi rentals

great amenities which included a mobile wifi hotspot so we could minimise using roaming

it was also very pleasant that the pool was open until 10:00 pm and lit up with garden torches

we loved our room and coffee bar downstairs was a plus

they also have a nice salt water pool + hot tub right behind the bar that you should check out

and restaurant was amazing with really good coffee and food, the pool was awesome with a good gym and a spa next to it along with a bar serving cocktails and food all day

vibes, beautiful modern decor, awesome location & lovely pool area with a free cocktail/beer on arrival

food trucks, walk to zoo and aquarium, friendly helpful staff with a smile, coin operated laundry onsite, the hotel is great value, may not be brand new but is clean and

nevertheless, it was clean, staff were friendly and obliging, service was quick and the laundry was a great added bonus

small, but nice gym and pool with jacuzzi

not being able to use the pool at the property.

the gym could do with an update :-)

clean, had laundry and a microwave

there is a karaoke bar in the hotel lobby that we wished we had enjoyed after hearing from friends how fun it is

plus the karaoke bar in the

free laundry machine and beach toys

free laundry service and coffee

breakfast was great, staff were amazing, also we were surprised with a box of chocolates and a

there was no room for breakfast

no laundry room. there’s a laundry mat near the hotel so all worked out.

the daily breakfast was incredible- tons of delicious fresh fruit, also pastries, eggs, and protein

staff friendly and accommodating- as we needed early check in and late check out

the laundry machines were outside, and the parking spaces are very small.

everything price, location, fridge, ac, catv, utensils, laundry, safety

i was very graciously given a very early check in which was after a flight from australia was a godsend

on site laundry

having access to (paid) laundry facilities was a huge bonus

our kids were 7&12 so we didn’t spend much time in the room or really use the kitchen but for the

the swimming pool and spa area were good

ample parking (35$/day), laundry room, helpful staff

the rooftop pool and spa area was excellent with views all around ,plenty of lounges

pool, i found the area noisy from machinery fans, but others people, especially those with kids were enjoying it

to log in to the wifi every time was a nuisance

three private lanai s; incredible wifi sonos sound-system; imac; kurig w/ coffee and tea.

bed was comfortable, great wifi and they have chrome cast

good wifi

free wifi

pool was nice , some nights you’ll see somebody on the piano they have or others performing music

the staff are friendly and helpful and there are also laundry facilities

room was very spacious, with lots of natural sunlight , windows full kitchen etc

friendliness of the staff, the cleanliness, having a laundry room, a fully stocked kitchen (including a toaster oven, microwave and stove), having a pool, and of course the location

onsite pool and laundry facilities

the free breakfast only had boiled eggs. not my favorite.

also the accommodation such as wifi, laundry room, restaurant for breakfast, handed another paper explanation of pool and hours

the pool area could be a little more exciting (it's just a couple levels above the parking lot) but

kids loved hiring a new dvd (included in price of room ) each night

no gym, too bad for a 4* hotel

location and pool

being able to do laundry onsite was most appreciated

the fitness center, is an actual gym, not just 2 machines in there

amazing location, amazing staff and good gym

enjoyed the pool and spa areas

the wifi cuts out often and needed to constantly be reconnected

wifi really sucks . i used up my cellular data cuz the wifi broke during my stay.

wifi is unsecured

good wifi

no wifi