liked the lovely person at the reception, he was very friendly with my teenage kids as well and it was super

lack of transparency with their breakfast charges for kids and adults

signal in hotel wifi was shocking no big light no plugs beside the bed which was very

i like access to i e at all times. i did get ice but only after the bar opens.

there was no bar or restaurant

we ordered hot chocolates for the kids and coffee to the room when they arrived they were cold, we all drank

was first time in a long time me and my wife had a night away from the kids and the europa and our room surpassed

g nutella to the selection of sauces for the pancakes for kids

we had been looking forward to a ly in as we had no kids with us on our trip

the school kids were loud and obnoxious and very distracting as we tried to enjoy a drink in the piano bar

there was a lot of noise in the hallways, with kids, i know how kids are but when you pay for a nice hotel it

gym too small and under-equipped. i can't fault anything else about the hotel.

bar food was lovely and recommended cocktails excellent

and bar area really classy

room was very comfortable and wifi worked well

was very impressed my 14yr old grandson was staying eith us and they don't charge breakfast for kids

the queen bed is separated from the kids beds by a wall, so not completely separate but also doesn t feel

they went the extra mile in providing hot chocolate with the usual tea / coffee servings which my kids loved

breakfast was not great and kids opted not to eat it on arrival - although evening meal was great

expensive the staff are fantastic especially with our kids and we will definitely be

at the heart of belfast was brilliant, easy walking distance to titanic experience and w5 for the kids, rest of

book two rooms both had single rooms that would just fit kids not big enough for adult

our kids didn t change room cos they thought it was too much hassle

we loved it and will be back with the kids and friends

very poor service in bar...not. much to do for kids

it was going to be too late to use it due to travel arrangements after checkout to pick up our kids

bed was extremely comfy. we ordered room service and quality of the food was exceptional.

service in all areas of the hotel that we used - reception, room service, cocktail bar, berts jazz bar & the

spa closed because of covid

our room was facing a bar so was a little noisy until 2am

breakfast was nice until kids were up without their parents and coughing into the hot plates

the bar staff weren't great - they were young kids who definitely would have benefited from some supervision

noisy kids we presume jumping off beds and stomping on the floor

was often crowded and on my last night, a sunday, was filled to bursting with families where the kids were

i don't blame the kids, who were all delightful but not mature or experienced enough to cope with a few little

were not told that there were kids swimming classes between 14:00-17:30 which meant adults were not allowed to

manger help out move room was geat so be all same leave and spa and pool changing room let down kids and female

was a bit noisy other travellers kids were running around the guest should have a separate area after a long

there was no atmosphere and it seemed short staffed plastic flowers instead of fresh, room service trays

helpful staff, rooms were excellent, and the live band in copper bar made the night such a great

the spa was lovely but v rigid about the kids. but overall very good facilities.

and the quality of food far below average, not to mention the steep cost and lack of healthy kids

opening times for kids are 9-5; 9 is too late as breakfast finishes at 10

no kids menu or plain food for fussy eaters. only thing child could eat was chips.

excellent location, very friendly helpful staff. very nice rooms and good parking.