upon entry, kids running around everywhere being loud

beautiful clean property! games in the lobby were awesome for kids!

random people walking in from the street and going into the pool area

the parking lot.someone stole my gas from my van it was a rental and it was a full tank.

to get in to parking lot unless you know where you are going we did not have hot water until around 9:30am the

my kids kept taking their socks off and their feet would get pretty dirty

i had my kids with me and all the stairs and hall ways smell to weed

said free breakfast when booked but the breakfast was closed and being used to keep staffs kids in

i like the property because it s close to everything, restaurants hospital my kids

they were going to refund me so we could go to another hotel where i would be able to give my kids a bath and

very nice, clean hotel, very good breakfast, room super comfortable

pool and gym

breakfast was poorly made there was no maid service unless you request it

location nice breakfast customer service

breakfast was minimal

the kids loved the pool

liked how clean and comfortable the rooms were! the inside heated pool was a plus for the kids.

mopping up floor due to pool water, dirty windows, hotel security needed to keep rowdy occupants/kids from

have plenty of hand sanitation areas, pool area was clean and has good limit for covid right now kids loved it

indoor pool for the kids and breakfast. sofa pullout bed was comfy for two kids.

bed was comfy, to many kids in the hot tub. hotel was great

kids

the restaurant and bar staff were amazing. hotel staff very friendly and attentive.

the pool had too many people in it when we went.

clean and nice staff the bar and outside the pool and seating area with the fire table was nice

kids were very pleased with the room

to me and my children on this visit and helped extremely by giving me a room in which my kids wouldn't disturb

very good breakfast

smoke everywhere, people hanging out by the cars in several places in the parking lot, generally not a good look

need to a meat to breakfast

swimming pool was small but the kids really enjoyed it and it was clean

there where kids running up and down the hall being loud

not bad here it very chill it's just not for kids i would say it's more for friends that are trying to hangout

levels don't realize how thin the floors are -- heavy walking and running down the hallways (kids

once 10pm hit the two kids traveling with me and one adult were in the room while i stepped outside and i get

trash truck came and collected trash at 3am and woke myself and the kids up

location was good. my kids liked how they had a pizza hut in walking distance.

time to check in i had to wait 2 hours after a long flight wait kids to get a room and i feel you guys can mee

not big enough for two adults and 3 kids - but we made do

air conditioner was not working well and when we took our kids to swim you had young people drinking alcohol at

kids in the room next door jumping on the bed and throwing things at the wall, it sounded like

my kids were very disappointed

closes anyway but it is nice to have we put the chair in front of it, then all night long i heard kids screaming

outdated , lamp light was broken , bath wouldn't work only shower so couldn't take my kids a bath

ppl don t respect i understand this is out of their control but not a good smell for us n the kids so we left

room was very clean. facility was well kept, staff was friendly and breakfast was great.

very nice and the breakfast was terrific.

the accommodation was great and the breakfast was excellent.

always clean and great breakfast.

breakfast and there was a kitchen worker who came out every morning and would say good morning while

it was family oriented felt safe with my kids

good decent breakfast! kids loved making their own waffles

didn t clean my room at all i stayed for 3 night with two kids

we decided to sleep in the car instead as my kids were freaked out

had a room facing the pool, and some kids went into the pool at 6:30 am, screamed a lot, and slammed the loud

our kids miss this hotel and asked if we could book again

was hardly any breakfast so we had to go buy our kids breakfast

they have a small book shelf with some books for kids in the breakfast area which is very nice and neat

walk to my room with two kids; staff didn t offer to help my bags

the property was nice and large enough to take a walk with my two kids

two beds fit but no space to move between for myself and 3 young kids

music loudly with exploitive lyrics , which was really uncomfortable when eating with my small kids and mother

( mainly chose this hotel for the pool because i have 3 kids)

there was a restaurant across the parking lot that was yummy and original, and the shuttle got me to the

location was perfect. kitchen staff was very pleasant and friendly

the breakfast was delicious, it had a nice variety for kids and adults

the breakfast and cleaning crew was amazing!

wifi was slow.

liked the beds and pillows, the kitchen was very comfortable, it was absolutely clean

cancel our reservation like others, the staff was really nice, room with 2 queen and one sofa, kitchen and fridge

experience was great we loved our rooms my kids loved the fact that there is an indoor and outdoor pool

very clean and staff was friendly. my kids loved the outdoor pool.

the room was comfy with good bedding (including the sofa bed for kids), all was clean and we did appreciate

bottles in their hands in the outdoor and indoor pool very dangerous forced us to grab the kids and

kids outside smoking pot near door entrance b4 they walked in pool wasnt vaccummed didnt feel

the kids loved the pool

like the warm water on the swimming pool and the open times very flexible from 6 am to 11 pm kids really enjoyed

my kids loved the indoor/outdoor pool, our room had a beautiful view and the cleanliness of the hotel

kids screaming until at least 11pm and again at 7am

definitely should be a way to get a free continental breakfast for the early risers

6 teens wanted their own bed they were bickering over who was sharing with who and then the kids were

breakfast was great! bed was very comfortable

breakfast was basic but convenient

breakfast hours. extend for a couple of hours more.

very modern & new, felt very clean. also had guest laundry which is a plus!

bathroom tub was chipped and kinda scratched my kids while taking a bath.

place to stay, we chose holiday inn express because of the breakfast provided for our family with kids

i booked here due to having kids and making it convenient in the mornings

great staff, great hot tub nr pool, delicious full breakfast, very comfortable bed &

the gross sausage. awful breakfast and because of this we won't stay there again!!!

loved it ,it wasn't expensive food was good my kids loved the swimming area we will differently stay there

staff clean rooms, always everything fresh, the kids love the 3ft pool

i loved the swimming area! so did the kids.

was awesome my kids loved it very clean and a kid friendly place kids will absolutely love this place

the kids loved the water park slide and the pool.

too many kids in the pool.

of coved-19 we were not told previously that there would not be any room service,breakfast,nor pool

to up date there web site i picked this hotel because of the indoor pool & spa i stay two nights the last night

excellent breakfast in the morning

nice location. the staff was great. the gym was decent.

that they had no questions about how many kids!!

my kids was so upset

perfect except all the kids in the pool when we just wanted a peaceful swim

i traveled with my wife and kids so they had to sleep on the couch

she does not like kids and will harrass you if you have kids with you

also, our kids swam in the pool and had a napkin covered in blood wash up on them

the room was small no microwave for the kids

booked for 2 adults and 3 kids with free breakfast, and they just gave us 2 coupons for the breakfast

staff and the guy woorking at the food bar were brand ambassadors and made me feel welcomed

only complaint was that the drinks at the bar were completely ice and by no means worth the exorbitant price of

pet fee of 25 per pet is very reasonable

good location and neat facility. there is also 24/7 guest laundry room on-site.

close to the airport with prompt shuttle service

the smal l gym included was nice and clean, the pool was nice and clean

hear every little thing from the room next door, the floor carpet was wobbly, there was limited parking available

if you have a lot kids you need to stay in this hotel

my kids played volleyball and swam in the good sized pool

staff was great but not happy with the facility, tvs, kitchen, nor elevator

i like the rooms, breakfast, pool, our rooms

the bed & pillows are very very comfy. breakfast is very good.

close to everything i needed and my kids and self where safe

the pool and the staff were amazing

need more parking.

no wifi , no room phone !!

the parking lot too small

we were there for our kids tournaments and heard many other people make the same complaints about the staff

hiltons are awesome and accommodating, especially to veterans who are there to see their military kids, just

as bad as things are getting i travel alone with my 2 kids and i dont have my gun on me for protection

kids have a good time.

breakfast and location were great! the kids enjoyed the pool

kids loved the pool because it went to 9ft deep

nice pool for families and kids

floors really dirty, my kids got their socks dirty from walking around inside right away.

i had to spend sleepless night with my kids

it s was a bad experience for my kids

kids running and jumping up and down the hallways while trying to sleep in a expensive room wasn't

cleanliness, friendly staff, great service, pool and outdoor furniture very clean, rooms and bathrooms very

no heated pool and prepayment before checkin

breakfast was perfect

staff very helpful and friendly had a great breakfast room was clean and comfortable

i loved that the room had some basic kitchen stuff - especially a drip machine as i'd left mine at home

breakfast was good, fresh and good tasting, maybe have a little more of a variety.

breakfast was really tasty great variety

comfortable bed. great shower. good breakfast

the rooms are a great size, super comfy beds, nice little kitchen, great size bathroom with a closet

they don t clean the rooms everyday. they don t give you water. no wifi in the rooms.

the only downfall was no pool. but overall i enjoyed my stay.

there were no amenities like pool or rooftop or gym or anything though it has a bar and food for purchase

the hotel has a bar with a good craft beer selection

no laundry bags

quite a bit of noise. felt like a party hotel. not great for young kids.

my kids were so happy

stayed for our anniversary evening, at home i have dogs that bark and kids that cry

i stayed with my kids and they loved it too

brownie dessert was frozen solid-kids couldn t eat it

overall the hotel itself, with all of the art that they have, the restaurant, the staff, the spa and the room

i didn't ever get lunch or dinner because of the prices and also the mini bar and drinks that they have in the

the valet, bar, restaurant, spa and front desk were so kind

we didn t try the dinner & bar but we want to the next time

great spa and massages

my kids were not able to connect to wifi due to service problem during our first day stay

noise from freeway kept us up all night after a long day of travel with 2 kids

i also managed to laundry my clothes from around an hour and a half downstairs in the basement

location was close to where we needed to be and had free parking

breakfast so good

went to take the kids to have a view and it turns out rooftop was closed i couldve paid way less anywhere else

i was traveling with my wife and kids, and changing hotel at 10

everything was amazing great distance to everything kids loved it

the room service food was okay. a little cold by the time it reached out room.

we ordered room service and the food was absolutely delicious

bartenders at rooftop bar next to pool were very friendly

once i checked out of the hotel and left the property i realized i left a laundry bag provided by the hotel

pool was very dirty

usually order room service for breakfast

love the baroque type decor

kids running around knocking on doors

it was my kids and i eating pizza and talking

cookies were delicious and kids lived that they could get them at front desk in morning

kids slept well there

my kids were really sad they didn t get that part

no room service i noticed in all marriott bonvoy i ve stayed at so far

the pool is excessively dirty and always crowded with too many people.

loved the room and pool area. went to ballgame 2 nights.

limited restaurant and bar offers

nice, modern, hotel! the room, snacks, and drinks were great! the pool deck was spectacular!!

location next to utep and mesa street. close to downtown. quiet pool area. free parking.

the gym was clear and had nice equipment

guest laundry facilities broken and a little rundown.

pool was cold. it wasna ? ? t heated. too cold to enjoy.

the shuttle driver was fabulous and represents your company exceptionally well

dirty on top of the fridge, dead bugs behind the desk, the paint job looked like grade school kids did it,

jacuzzi pool. waffles. wifi

wifi was great

jacuzzi pool. waffles. wifi

loooog walk to room from parking

my kids were terrified and cried all night, we couldn't sleep

but we arrived late with kids and it was difficult to find the rooms

room service was slacking

the gym was not clean

clean rooms and facilities. pool was so so. needed cleaning. staff was friendly.

location, cleanliness, bed, pillows, and pool.

clean and quiet great outdoor pool

the pool is not heated but ok

parking was tight.

breakfast was great would like to see more regular bagels. room was awesome.

the whole reason we booked this was for our kids to swim and have fun

kids enjoyed the indoor heated pool. they also loved the texas shaped waffles in the morning.

room was next to hotel laundry and pool with screaming kids across the hall

kids loved the pool. the beds were comfortable and the scenery was amazing

the indoor pool is great for kids! breakfast is good

no pool for the kids

could hear the people next to us (well, their kids), so i guess the walls are not super thick, but much better

the pool was great, the breakfast was nice, and the bed was comfortable. my kids had a blast :)

the room i received was very tiny for me, my husband and three kids

guest up stairs had kids that were up running and stomping around till midnight

pool was closed (disappointed my kids), and the rooms i reserved were a little run-down

didn't have enough towels for 2 adults and 3 kids.

thing i didn't really like was my daughter and i were harassed twice in the parking lot

parking area well lit with security cameras

they allowed pets and let us get in early to get them out of the heat

last minute changes and they were booked so i had to sleep on floor and kids on bed.

waiting 20 minutes when you have been on the road half a day in the heat with little kids is not ideal

some kids were outside running around and it was loud in room

the tv had netflix that we could sign into which was great for the kids

we needed two rooms because we have 6 kids which they put up farther apart, police was there and kicked down

retarded kids walking the hallways barefoot

bed was super comfy, adequate parking. good size room

smoking room it smelled bad

didn t work non smoking room smelled as if someone had just smoked a cigarette in the room there s exposed

pool area being used as a shed and garbage dumpster

other guests were rude and made my kids feel uncomfortable at the pool so they got out that was the reason we

clean, spacious, comfortable beds, pool was warm for our kids to swim

at 11:15 me and my kids go to get some drinks and the pool was full

the staff is friendly and the little heated indoor pool is nice for the kids

kids got sick and vomiting due to how hot the room was

the chlorine would hurt your lungs smelled alot and eyes would burn just by sitting in the the kids swam but we

kids were terrorizing the adults in the hot tub

had a long day driving from san diego with my wife and 3 kids and noise continued until almost 1:30 in the

pool was big and nice for the kids

went there because our children wanted a hotel with an indoor swimingpool