wifi didn't work and was a hassle

the hotel said pet friendly, what they don t tell you until you get there is that you have to pay for your

the crowds at breakfast, very bad

free breakfast with eggs, fruit, yogurt, and some cold meats

yes they provided the internet we did not use the parking or travel with pets

room service wasn't available for dinner, i had to order uber eats and walk down to the lobby to

would like room service

staff is friendly all the time, the snack bar is very thoughtful i d come

no gym as stated and services are not professional

the day we arrived we ordered room service from a very limited menu

needs a designated pet potty area, but space is limited. expanded dinner menu for a hot dinner.

friendly staff, location, high ceilings, pet friedly

nice rooms. good location. free parking.

room service is very poor

wifi signal was stable and fast

wifi

gym equipment was put together wrong and i almost got hurt

a bit delayed room service but yummy and very well served!

of the three running machines weren't working at the gym and the one that worked felt unsteady

room service and restaurant closed by 10 pm

there zero wifi in my room and i was there to give a keynote speech at the university

breakfast, awful

the breakfast that comes included is not the best, personally i didn't like it at all, but it does the

service was great and breakfast was very good ! will be going back soon!

breakfast schedule since we are on vacation we like to awake a little late and twice didn t

wifi is shared with another hotel and is practically non existing

pool was freezing and hopeless for kids.

pool was freezing and hopeless for kids.

- distance to metro swimming pool was very small so didn't use breakfast was not

my son stood at the omelet bar for 10 min to be ignored and not served

pool was too cold

everything but that the pool is closed to kids. that s discriminatory.

unfortunately my next door was bunch of loud little kids

my first room on first floor had very poor wifi. it became great whem were moved to 3rdd flor

room service is available 24 hours so that is

everything but that the pool is closed to kids. that s discriminatory.

the phone did not work, when we pressed room service no one answered and had to call front desk every time we

and room service is very expensive

lack of pool

it doesn't have a swimming pool

cold, heating not working, needed to change currency max a day us$100, room service expensive &

privacy, mexican style bathrooms and over all view of the city with a gym.

the parking is free, although is valet parking

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

gym is a joke

uncertain if this is standard, but with the exception of intermitant wifi, i was blessed

no wifi, smelled funny, ride staff, terrible overall experience

pleasant can be better food for the price do not sen d your clothes to the laundry they do not do a good job

i used the laundry service which was ridiculously expensive

with memorable kindness and intelligence (pedro or luis was his name), and the manager of the kitchen, who

the room was very good perfect to have metrobus just outside the staff were really helpful having kids the

the little kitchen too

room service...i had to order room service daily. not once did a full order get sent.

from long term stay , i was here for 3 weeks and looking for better kitchenette and washing in room service

pretty much everything. staff, quietness and room service were very very good.

partner liked the breakfast a lot -- don't believe in eating before noon, personally

it's a bed and breakfast so you feel at home but with people serving you

we were also happy with laundry service

great breakfast

i had a gorgeous breakfast every morning on the terrace and sandwiches in the evening

in the room are so creaky you can t go to the bathroom without waking your partner and kids

the shared kitchen and dining room was also fantastic

you have full access to a kitchen that you can use

would ve loved to have a laundry unit

com described accommodation to include a kitchen

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

the breakfast in the morning was nothing short of amazing

kitchen facilities are great and the lounge is a comfortable space

the breakfast was amazing

property with well-equipped kitchen

room service menu is not particularly great

property really well located. reasonable gym and excellent room size. bed extremely comfortable.

room service average

the room service food is not bad and there was a decent

room service was terrible, the phone didn t worked and the breakfast included was so bad that

- 2 attempts to try to get in to our rooms, apparentley some kids staying in the hotel were trying to open al

por wifi, it was imposible to work

i got a great view! very minimalistic but great hotel. breakfast was really good.

very comfortable, great location, clean, good breakfast

wifi never worked!

clean and friendly staff the breakfast buffet is good

parking garage door was closed when we arrived

bad attention from the room service and bad quality about the bath towels (they were frayed)

bathroom is a bit dark but you get used to it, the breakfast is very basic and repetitive, there should be a

i had t( ask for towels 2 time the bathroom fan didn't work the tv so few choices to watch wifi was so slow

terrible wifi

bueno! breakfast

the breakfast and the gym were both okay

i arrived late night and i could not get anything for dinner because room service was limited up to 10 pm and

the machines in he gym needs repair, there is not water (no working), breakfast desorganized, fruits no enough

the people, their breakfast, comfort, location, price!

the breakfast is too expensive.

clean room. room service ok.

delicious breakfast

gym is small ... expected more

i was with my kids and we choose the hotel by the

laundry service was excellent

front desk lady at the spa is extremely helpful and friendly

i wish the pool area had been open but relaxing time in the jacuzzi made up for that.

only comment would be to take a bit more care of the bar in the sk floor; it has a lot of potential to be

were super clean, the staff in general was very helpful and nice, the pool is amazing for kids and breakfast is

missed a good gym, was being refurbished.

the pool is not really for small children, but the water temperature was nice

didn t really like the restaurant (room service)

spacious and comfortable rooms, room service food and breakfast were excellent

perfect for being in santa fe price is reasonable and very nice room , and breakfast

breakfast was great. lots of option. the gym was a nice touch too!

breakfast & room service were very good

nice room, amenities and good breakfast buffet

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

the gym is a nice bonus

gym and size of room

the breakfast place

breakfast was ok but could have better variety

the breakfast menu could use some improvement, add more choices.

they serve full and wholesome breakfast. the staff are all friendly.

breakfast was really good. and they have enough veraity of foods

excellent gym and pool

location, pool and breakfast

the pool/ gym area were super nice and clean

cool hotel, nice pool, super gym

cool hotel, nice pool, super gym

breakfast was so -so with not good service

breakfast not included

breakfast

me with every question; the restaurant staff, who were very accommodating and helpful; to the room service who

the breakfasts were amazing

love the location near by restaurants ... breakfast buffet was excellent lots of variety

large rooms, new bathroom, good breakfast, wifi is good, quiet rooms, clean, friendly staff.

the gymnasium was excellent

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

wifi speed poor amount of tv channels

ordered room service twice and both tines there were problems

pet friendly

pool in the area

gym doesn't have controls for the tvs the first day. out of that my stadia was perfect.

there's a laundry machine, but no laundry detergent

my apartment was very nice, big, comfortable, and everything worked well (wifi, a/c, cable, etc

food from room service wasn't great and didn't provide good value for money

we loved our stay here! very friendly staff and amazing room service

breakfast and lunch menu was healthy and delicious

room amazing staff, everyone was super kind the italian restaurant super delicious and also the breakfast

heated pool with a beautiful view

early check in may be 2 pm? late check out 4 pm?

pool gets no sunshine

space inside the room was a little short to fit 2 adults and 2 kids

bed & pillow were comfy for a good nite s sleep, the night shift staff & the kitchen one were kind & helpful

new hotel, nice lobby. room service is surprisingly good

the shower pressure was awful and the room service was dreadful, they never answered the phone.

breakfast

nice breakfast.

breakfast was exceptional.

very comfortable beds. great venue for a conference. good gym.

the gym

room service is not worth the money, the 15% tip

location, good bed and toiletries. room service burger was great!

really good breakfast many vegetarian option. nice presentation

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

bar locked

there was always hot water, breakfast on point and always in time

huge modern apartment type room. comfy bed. good wifi.

equipment in the kitchen. baby beds.

the pool was extremely cold

gym needs more equipment

the pool temperature was excellent, the rooms were very clean, everything was so nice

proximity to the airport, it was very clean , staff is super friendly & breakfast was very good.

location, breakfast

breakfast options are pretty limited

had chosen this hotel because its said that it has a free parking area and it is close to the airport

the breakfast was amazing, fresh fruit, hot food and delicious bread and yogurt, and the fresh juice

i would have wished the breakfast was included in the price of hotel room.

breakfast was perfect. the place is very good. the personnel is very friendly and professional.

staffs are very nice, and i love the fitness center so much, big and satisfied the most workout requirement

breakfast was outrageously priced

room service menu is very, very expensive for what it is

we like people work here but breakfast is not good enough. location is good and hotel is clean.

beautiful and comfortable hotel with breakfast included.

too much problems with the wifi. a nightmare

staff only spoke spanish so it was difficult to communicate at check-in or when ordering room service

breakfast was very good,parking no problems,very kind personal ,location was jest so so ,the best

the adult could stand the cold water, but the kids must not suffer from the boiling hot

room are colorful and include a full kitchen

the staff are welcoming, and the rooms are spacious and well-appointed, featuring a kitchenette and refrigerator

the kitchen has the minimum appliances but is enough for several days' stay

staff was very kind. rooms were nice. loved that there was a kitchenette and balcony