paid ev chargers were available and functioning

the pool was excellent

only found out after booking that the pool was being serviced and not in use until september.

good breakfast and great staff

hot, sit-down breakfast, would have been ideal, but, unfortunately, is not available anywhere but home, at this

of board games and movies on the website, which heavily influenced my decision to bring my kids there

laundry facility for long term guests, value for money

my only criticism would be that the breakfast area was too crowded with bus loads of kids

good breakfast and laundry facility. rooms are ok, stuffy. bathrooms were clean.

parking was included and very convenient and also allowed enough space for

the stay included a decent breakfast

the complimentary breakfast was a highlight — fresh, tasty, and with plenty of variety to start the day right

breakfast was first rate with a lot of choices, eggs, meat, bread, yogurt, fruit, waffles, juices,

the free breakfast was very good and well stocked

good breakfast. beds were clean comfortable. staff were very good.

totally impressed with everything.. check in, parking, room , breakfast and check out

missing the eggs at breakfast

convenient to water park

breakfast included. new hotel.

bed was super comfy ac worked friendly staff close to shopping and close to water park

ev charge

slightly inefficient gym registration process

room was huge and had separate sitting and workspace areas as well as a kitchenette space

service, the convenience of hotel location from all attractions in ottawa, and the facilities (gym and swimming

i asked for an early checkin and a late check out and it was not a problem at all

we appreciated the ev charging station and included parking

location and ev charging

quiet, clean and comfortable, ev charging is useful, good breakfast.

they also have free ev chargers

really appreciated free access to ev chargers in the underground free parking

there's a gym on the 4th floor, i didn't use it because i only stayed for 1 short night before leaving ottawa

firdge was not working and of course no one could fix or replace it the room was not fitted for kids

so with kids is hard to find place to boil milk

wifi was very slow

inside the gym there was not cleaning wipes and towels available

location, quality of the room, gym, pool, quality of food

location, quality of the room, gym, pool, quality of food

the hotel had great facilities, i especially enjoyed the pool and sauna.

also nice lounge/ bar in the hotel

we had 3 rooms for 4 nights-really good value good a family and kids lived the pool

rating is due to covid restrictions around the gym

there is only a small gym and no pool or hot tub which would have been nice.

the parking is cheeper and easily accessible it will be awesome if they provide in room care for kids

was very welcoming and showed interest on what we were doing the next day and then offered us a late check out which i have never been offered without asking for it

we were disappointed they didn t have room service and instead of a nespresso machine a keurig or room service for coffee could be added

we found it difficult to get a drink in the bar as there were no staff around

no bar service

only criticism is the fact that the bar staff didn't know how to make a whisky sour, but kudos for trying

the kids loved the pool

the customer service was great! our room was available early. bar was pleasant, great bartender!

massage area was loud as it is near the pool.

thanks to concierge andrew campbell for really going above and beyond and making sure that the kids received the

of heavy wood from original design, difficult for me to lift, maybe not as friendly to seniors or kids

great staff and fast room service.

just need go turn it on about 15min before use in off peak hours)

very comfortable bed, strong shower water pressure, ev charging

location, excellent parking

location, ev chargers, clean spacious suite

th ev charging available), friendly staff all appreciated, but aging bathrooms, restaurant closed and

great location. clean. good parking with ev charging.

kitchen equipment in bare essentials so bring your own corkscrew

great gym and pool table

gym and pool table

brand new high quality kitchen utensils

didn’t have cutlery in the kitchen, otherwise a fantastic room.

pool is small, but well maintained, and the kids loved it

we were put in the middle of a bunch of rooms with kids and their parents of a hockey tournament

wifi is very poor and hardly ever get a connection in the room

friendly, clean room, and comfortable beds clean washroom and many benefits such as tv, wifi, parking, restaurant, pool etc

the kids really enjoyed the pool

it was like walking into a spa each time we went into our room

room service was a little slow at times

pool was not in service

but as a young family with 2 young kids, the bathroom was very small

location, very nice and polite staff at reception, kids loved the pool, gym and kids play room

we wanted to stay at the bar longer, sadly it closes at 10 but zero complaints!

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

the kids had the pool to themselves and hotel staff were very friendly and helpful

we saw several plates of half-devoured room service sitting outside doors in our hallway for quite a while

was no washing tablets in the hotel shop so we were unable to do our laundry, restaurant is quite expensive and staff could have been more

we enjoyed the spa and the outdoor pool and the view was just stunning

there were no water machine and wet towels in the gym.

location and very comfortable. casino

went for breakfast and came back at 12:02 to just pick up luggage and i was locked out

the room service

breakfast serves till only 9.30.

breakfast was limited to fruits, yogurt and energy bars

the pool is to cold should be heated

no free breakfast

fact that there was no breakfast because of renovations mgmt wife and i are both diabetic and rely on this meal it is very

ev charging

loved having the ev charger to juice up the car overnight during the wintry stays

free newspapers and wifi were great

huge room, nice whirlpool and swimming pool.

wifi could have been better, it's a little weak & it's unsecured so iphones disconnect from it when

staff was polite and helpful and they had a free ev charger

we appreciated the gym access

loved the well equipped kitchenette.

having a bar fridge and microwave helped us a lot

to our gymnastics competition and across from a small mall with some stores and restaurants

hotel was clean, there are 2 ev chargers

breakfast, view, pool, and ev chargers

clean. quiet. comfortable. excellent breakfast.

the variety of meals served during breakfast was really good and very tasty as well

potatoes at breakfast

two l2 ev chargers were available (but one was out of service) (-)of the two ev chargers was broken (+)the property is almost brand new and kinda upbeat and they have ev charging station.

breakfast was excellent

given covid and the entirely empty parking lot, i am 99% confident that there was a clean room available

a brand new property with very narrow parking spaces

wifi was confusing didn t know if i was connected or not.

the complimentary breakfast was excellent

breakfast was a bonus +++the man working at the breakfast was so friendly he helped me and my kids to make sure we are ok

fact that i could pay an extra $25 and get a late check out on sunday

parking was a bit difficult with our truck and 16' cargo trailer

appreciated the complimentary breakfast which had a good selection of items

wish the restaurant was open for the breakfast they serve, but given the situation i totally understand why it's not

liked that they had guest laundry available

kitchen were well equipped

were lovely, breakfast was delicious, housekeeping was quick and efficient, room was comfortable, bed was

price, friendly staff, very generous breakfast in a big and nicely decorated lobby, clean and big room

on that room 709 there is no wifi connection

breakfast was great with large portions

breakfast wasn't included because we got a good rate on the room.

parking was quite crowded.

pool being closed they should let you book a time for you and your family to swim.