didn't use the pool or spa, but facilities looked great

the heated pool wasn't that warm.

location, sauna, pool, gym etc. rooms weee spacious but old fashioned.

there is a wifi

the quality of the room service food was ok, but could be improved a little.

we didn't know about the valet parking, so that was a nice surprise for us

friendly staff they also let me do early check in

i was allowed an early check in

*no early check in

the owner was able to grant my request for an early check in, and i'm so grateful for it

the staff in the lobby were very kind and even allowed a late check out

that i can park my truck in front of my room

an early check in on request, front desk staff was very humble and friendly

early check in, very close to different areas in south lake tahoe, don’t expect too much with the

they allowed the early check in

i was there for celebrity golf tournament which was about a 40 minute walk

was in town for a wedding and was hoping to get early check in, i called around 9 and heard back from the property at noon time telling me i could

clean. bbq pit pool. quiet. a little back in the past.

pool and spa and location

plus the spa inside are crazy awesome

pool and spa and location

the grounds are kept clean, the pool is nice and ckean and so is hottub

clean and spacious room. complete with kitchen stuff.

the kitchenette and the plates, silverware, and the free available laundry room was amazing!

spa pool

the small kitchenette was wonderful for a quick bite

pool was great

i loved everything it was so comfy my kids loved it!

great suite and amenities, comfortable bed, all the kitchen plates, bowls were sealed.

there is a laundry room on the floor, i didn't use it

we fueled up on a warm breakfast, and the resort gave the kids smores to roast at the fire pits in the evening

they also have activities daily for kids: smores, craft, game room, hot choco, etc

all was good but some dressing gowns to wear down to the pool and spa would be appreciated

food and drinks around the pool real bad as to mariott standards

great location, clean, beautiful property! we especially liked the full kitchen and fireplaces.

very comfortable bed, nice pool

friendliness of the staff, the facilities and pool, the location, value for money, the room - we received a free complimentary upgrade to a room

least our room) needed some tlc and wifi was not very good

free wifi was very slow and did not connect well

wifi is not strong enough to work in the rooms, even though there are a few different networks to

maybe the wifi could have been stronger. an easy fix, if i had to complain.

ac/fan would have improved my stay, especially during the hotter part of the week, and the wifi was unreliable

clean, fresh, great staff & location, good size room, pool side yoga & family movie night.

no shuttle bus or vans

pool/gym great

staff were not empathetic or caring about when i asked for assistance to get change for laundry machines

the pool wasn't very clean & very strong chlorine.

big pines mountain is in a perfect location beautiful rooms a/c fridge and microwave heated pool walking distance to hotels and shopping 2mins to lake for swimming just all around hotel is in

it is very dog friendly and the pet fee is reasonable ($24 a night)

nice to have laundry and reserved parking, 5 minutes on foot to reach a bewutiful brewery with live music if you

noisy like it was spring break, outdated, not clean, rusty products and pet fee $

need to change /update laundry towels could use a sofa/bed broken screen in the bathroom when guest above moved

one time pet fee instead of “per night” was a huge draw for us as well

there are ice machines and laundry are available which is amazing during summer time

when i checked in i was told it was a extra charge for a rollaway for one of my kids

the room was very clean, the spa tub wonderfully relaxing, and the decor lovely.

location next to the casinos was great

the design, the cosiness, the amenities, the cafe and pool / spa area

great hotel to hang out really enjoyed the bar area

- such a good atmosphere, friendly staff, great little bar in the lobby, handy location to the private beach (which they give you vouchers for, free

the lobby is also a double bar— coffee and alcohol, there is a kitchen area off the lobby that serves an excellent breakfast, and there are fire pits right

rooms are clean, staff is nice, lounge has a nice fireplace, and there is a kitchen you can use.

laundry service

the breakfast was delicious!!

did not use the pool as it was closed for winter but it should be good for summer guests

pool, hot tub, king suite w/spa and sherry, who checked us in and very welcoming

when you walk you can feel hole under of the carpet so honest it’s perfect hotel breakfast and pool is very clean

has a pool and hot tub and the whole property is taken care of really good

our priorities were the jacuzzi and a pet friendly facility which both have been met

unfortunately too cold for the outside jacuzzi and pool!ud83dude01ud83dude01ud83dude01

the spa was fantastic! the host even brought towels to us in the spa.

we really enjoyed the pool

had kitchen with stove and refrigerator

basic room, nice pool

stains on bathroom floors no a/c if you want to use the pool you have to go to the hotel next door

the kitchenette was not well equipped. parking was a bit of a problem.

was great, room was clean, had a full kitchen, bathroom was clean, ac worked very well, pet friendly, owner did get us things we needed

did not have a chance to use the spa or workout area

self-laundry facilities

friendly staff and early check in

the spa was not open

room was extra large, the laundry facility price was great