we were not given access to the wifi so i was unable to use my computer to pay the account, my preferred method

lovely lady who does the room service was wonderful

the parking

adequate parking

was a very good value stay for people travelling with pets

restaurant was great, good room service

room was a little small, same with the fridge and there wasn t much in way of kitchen facilities

good parking

limited expensive laundry facilities. not useful when travelling with sporting team

laundry extra charge to use appliance

good wifi

lovely hosts and really nice continental breakfast including great coffee

gravel parking area

there was no wifi available in our room

very filling breakfast

super clean everything you need close to shops that came in handy great location for what we need pool was great

free wifi

parking for our trailer was no problem at all

pool-side political discourse from my children not being impressed that the swimming pool was not

pool on-site restaurant room service

tea,not sure if that was even avaliable no instructions for how to run tv didnt know there was wifi

room, food, toilet, bathroom, car parking, uncomfortable bed.

can i say, the hotel has offstreet parking

with the wifi that the app has said was available to me happens to have not been not available

and the bar manager only too happy to show you archived newspaper clippings of the pub's colourful past

laundry was outside and had to pay. entering to carpark was bit complicated.

we also didn't have any room service, but when a guest went to the office to ask for more sugar, it was provided

low water pressure in hot water laundry hour

laundry was $3 per load

not enough laundry facilities for all guests and opening hours made it hard

the bed was a little too firm for me. parking not undercover.

staff, close to restaurant, a lot of parking space, rooms were very comfortable

parking available, comfortable rooms and clean bathrooms

undercover parking spaces not tall enough for my car

parking is easy, and the coin laundry is very handy

with excellent rainmaker showers, daily servicing including washing of floors and a spacious kitchen was great

to have a kitchen probably needed an oven

they did list the cost of water bottle but we didnt read the fridge bar snack list because we thought we wouldnt

almost not enough parking

the wifi thing on the ceiling directly above the bed was flashing bright green lights at night.

available parking could be bettee

very comfortable motel with easy parking for my 4x4

of the room service staff was very grudging about making up our room and actually groaned when we said yes

very helpful, undercover parking, short walk to toowong village and coronation drive, property was exceptionally

parking is easy and the staff are

the laundry part and no microwave in the room. also no netfix

enjoyable all round....clean.....good food....good bar service....pleasant atmosphere.

room, quiet location , good bed and shower , plenty of parking , restaurant was handy with reasonable priced

lots of free parking on-site

more disability access or reserve parking for disability or seniors.

easy to access, good car parking, clean & personnel friendly

secure parking great rooms

and clean and staff member was wonderful ud83dude00 the experience got even better from there, parking area nice

didn t realise there was no swimming pool.

great mini kitchen with microwave toaster kettle etc

the room has a well equipped kitchen and a guest laundry.

the wifi was very weak connection

everything was awesome ! sad i still havent tried the pool

are friendly and helpful, small laundry on site, clean pool and within walking distance of rsl and shopping

liked the kitchenette

a free drink voucher to have at the bar each was a nice surprise

bedroom apartment was amazing and big enough for us and our 5 kids

parking

it would probably work fine for most people, its shame you don't have a kitchen at the hotel that probably

many stairs to walk up with kids and luggage

maybe parking

tidy little rooms. great location. excellent food. room service

very welcoming friendly staff top notch rooms and bar and restaurant is excellent

room service and food options at the bar were great

we really enjoyed our lunch from the sports bar and was pleasantly surprised to have it brought to our room

kitchenette (no sink) comes with a microwave, kettle, toaster, cutleries, crockery and mini bar fridge

we had no sink in the kitchenette

not having a kitchen sink

wifi and the aircon heating worked well for us.

no laundry onsite

kids loved the pool

kitchen facilities not suitable for longterm stay

and the nice pool, although it was too cold to swim

staff, kids loved the pool

had a balcony with a leafy outlook, plenty of power outlets, cold fridge, extra pillows and good wifi

bus stop right outside property good wide parking spaces

free parking and frequent bus service at the door to southbank

laundry facilities and the big room also i liked having to service my own room etc vacuuming and

room service was provision of wrapped bread and

was a bit small for 8 people no space to move as where we did the booking they only did the 5 adults

didnt use the gym or pool but wow, will do next time

facilities in the apartment with functional kitchen, washing and dryer

didnt use the gym or pool but wow, will do next time

outside corridor had smell. weak wifi parking need to pay a$25/night

quick lift access to the apartment and well maintained common areas and pool

room service times and options

the gym is modern and clean, air-conditioned, and pool nearby

room 120. i could step straight outside and into the pool. if only i'd brought my togs!

excellent very clean excellent food staff on reception excellent and in bistro and bar we had our elderly parents

wifi wasn t working through out our stay & we couldn t make use our mobile phones to make calls

my bed and the room service was so good

hotel with large clean rooms and a large pub downstairs with sports bar ,restaurant and a full gym as well

only had room service. very good

hotel, comfy beds, quiet rooms thanks to the double-glazed windows, easy parking, easy check in and out, a great

i was hoping to get free wifi but more a suggestion than a complaint

location very nice bar and restaurant area

dinner 7 breakfast were exceptional meals

the pool is nice

breakfast was included in the price and was outstanding!

this also meant there was limited spa services and they were unable to provide any massage services for us on

the bathroom/laundry could use a bit of extra cleaning. dust around the washing machine.

lovely clean pool

room comfortable bed value for money great location free parking free wifi great food in the restaurant friendly

free underground car parking included

gripe, our wifi ran out after 3 days, when we went to reception we were told that s it and were offered no

have been to brisbane before, but this is the first time we have stayed at south bank with 2 kids under 5, and

ice cream we ordered for the kids via room service was out of date

location, great facilities - pool, lovely spacious room, comfy bed, quiet, beautiful breakfast & staff really

room service and the caeser salad dressing was awful

room service was very quick

the pool and spa were the perfect temp for end of winter

location was great, breakfast was amazing, spa was great, comfortable bed, fantastic staff.

size of the room, the king bed and kitchen facilities, the view from the balcony across to the city

to a 1 bedroom which was a nice gesture location was central to everyone nice man made beach and pool across

i would have preferred if there was free unlimited wifi.

no laundry room. had to use laundry mat roughly 1km away.

i can t even watch youtube using the free wifi

wifi should be high speed and free to guests

read my message and went above and beyond to make us feel special on our 1 night away from our kids

well, except i wished i wasn t so tired as i wanted to try the black hide restaurant, but got room service

when the delayed food came, it was lukewarm and had obviously been sitting in the kitchen for some time

kids diving and bombing in the pool without being told not to

wifi i ever experienced not to mention it is 5 stars hotel , hardly can connect eventhough only

we loved our overnight stay so much that we are booked for christmas with our 3 kids

room wifi was slow and not worth connecting too

havd laundry facilities always a bonus

here for 4 nights with two kids

close to a sushi train for the kids and the breakfast buffet was nice and fresh

also has a great little gym which i did not realise when i made my reservation

wifi reception was very weak inside the room

stove in the kitchen, you can only cook by microwave

gym could have more free weights /equipment

bed was comfy, big room with lounge, mini kitchen, big tv very clean and quiet

the location is excellent. nice to have access to guest laundry facilities.

gym was a little small and there weren't any exercise mats or scales

amazing view. walk to southbank with kids was about 30 mins. pool was lovely.

gym was small but good

great rooms, kitchen, laundry and 2 tvs. would recommend

i was also excited to have salt and pepper available in the kitchen

didn t get any room service, no face cloths at all

perfect location, friendly staff, swimming pool, good value

breakfast was great and lots on offer to choose from

find the exhaust fan in the bathroom, also we miss the chocolate tart as it was unavailable for room service,

4 nights the pool was perfect and the breakfast buffet was amazing and gym rounded the facilities off nicely

the kids activity room was a massive plus for my little ones.

great pop up cocktail bar in

i wish i d known sooner about the japanese restaurant downstairs (which also services the room service)

room was booked for 4 people from the outset (2 queen beds - us and two of our kids)

breakfast inclusion was great value and room service with late night options was also delicious

dining and bar areas and foyer - very nice

is small, so more for kids

very fatty meal with no nutritional ingredients and no kids menu

microwave in room would have been good but there was one located in laundry area close by so that was fine and

forget wifi

room with a good little mini kitchen

i ordered room service and really made the most of the room

pool needs to be warmer

area & bar clean , relaxing and friendly, the young gentleman that came in to help set up my wifi was great and

bar servicing the pool was convenient our restaurant experience was great and the gym was well equipped

great room service

old world charm with large rooms a stunning restaurant and spacious bar and spacious throughout the entire hotel

great room service

had an issue with 'wifi' in room

yummy coffee from the restaurants on site and had a great workout in the gym

big rooms bath gym easy access to everything great room service, piano staff very helpful

new $10 (refundable) charge on my credit card for mini bar just in case i used anything and having to wait 3-5

everything except having to pay for laundry machines an breakfast was wy to expensive the munchit

great location. bar and restaurant at street level

free wifi

it would be good if the hotel portal/website mentions that the laundry service is at level 6 & the costs & the

no spa and all pools too

only disappointing thing is that there isn t a heated spa, there s a heated pool but it s not hot enough

pool and gym were excellent

quite pools, gym, sauna where of the highest standard

the pool was bit too cold

well appointed apartment with all the features including foxtel and free wifi

wifi only 30 mins per day.

was clean, lots of space, perfect laundry and bed was very comfortable

pool fabulous- wonderful apartment and beds.

as a younger couple, this isn t a huge problem, but for anyone with kids or older people, it certainly could

the only issue is that, there was no place to do laundry

could have had a bottle opener in room and the wifi password.

don't take kids

you have to buy the wifi and it is not so good

driving into the city with kids i didn't want to get there and have to check if i can get parking after i check

room service was quick and delicious

incredible location and the kids loved the roof top pool!

the roof top pool and gym were a highlight

location, rooftop pool, gym, goldfinch, day spa

no laundry in the rooms or balcony

great - nice rooms, comfy beds, great location, quiet air-con , helpful staff, simple but tasty room

staff, love the club lounge, pool & gym

slow wifi

staff were wonderful, as was the breakfast and bar downstairs

great location, great rooms, lovely pool and fantastic breakfast

buffet breakfast if $42pp plus $70 for valet parking

no free wifi. no microwave. spa wasn't working.

one thing i really loved was the bathtub, it makes such a big difference when travelling with kids and makes

great facilities, we used the gym and great pool and bar areas

the rooftop bar is also not open on sunday's or monday's, which was disappointing

yet only 5 min walk to city center & train station 3 min wlak rooms: 5/5 clean rooms, good wifi, balcony with

use of laundry was a huge bonus

the only thing i feel needs improvement is the access to the laundry which currently is only during reception

bar fridge that you turn on when you get there

convenient to hospital...free parking

an unexpected stay for me, i loved the gym, pool, the complimentary wine was lovely surprise and went well with

staff where friendly and there to help room was clean all rates where reasonable including room service

car park, could have better coffee for breakfast buffet.

the laundry room was large with seating and 2 washers and 2 dryers, operated by tokens purchased from

decent wifi and tv, included in the price

very good wifi and perfect location to explore and to catch the early greyhound coach

would have been helpful to know there was a large kitchen downstairs we could have used e

tv didn t work wifi no good

for a traveller like me: staff are great, the place gives me the comfort i need (great shower and kitchen facility

great that they have laundry facilities on site too

t realise i didn t book a room without a small kitchen area but it was okay

i wish i'd noticed the free drinks vouchers in the room because i enjoyed the bar every night i was there

at one end of the room and the 2 singles on the other side, it gave me a bit of space from the kids, other motels

our room had two tvs, one on each side, but the remotes worked on both so when the kids were watching youtube

little odd to not have any cutlery, a toaster or anything of the sort, despite having a full kitchenette setup

very spacious and could be a place to live comfortably as it has a fully functional kitchen and laundry

excellent room service/menu and breakfast

very spacious and could be a place to live comfortably as it has a fully functional kitchen and laundry

the added bonus of room service was great

was a large apartment with kitchen and laundry. friendly welcoming staff.

our room couldn t reach wifi either

parking was right in front of the room

tab & bar facilities were great

casual hotel patrons parking in room parking spot made unloading & loading vehicle awkward.

needed to iron our clothes and no iron anywhere, looked in the laundry and reception was closed

fresh clean modern pool gym

the hotel had a guest laundry facility which was very

wifi slow. my room was a little noisy.

the pool and gym

the pool and staff

gym was quite small

didn t get our bathrobes, slippers, free wifi

the room had everything that you needed and we ordered room service and the food was amazing

one could use the gym and swimming pool of the westin next door

didn't work, unfortunately, and we wanted to use the in-room service

from the concierge staff, charles bar staff, poolside staff, room service staff, maintenance staff- all of the

facilities - loved the pool and gym

the pool was gorgeous and the gym was great

pool was nice also and well maintained

tiny thing, the steam room is hidden in the spa rooms on level 3, ideally it should be next to the pool on level

the pool area was great for the kids they swam constantly

was a minor mix up with the room service i ordered but the staff handled it exceptionally well

was excellent bar and restaurant were outstanding and the rooms are well appointed and clean and staff were

only thing i could think of was the wifi speed

wifi and chromecast facilities were not functioning reliably

room services response is okay

limited menus particularly for kids and slightly dated rooms

glitches with anything to do with check-in, check-out, booking cabs, food and drinks service at bar and in room

the kids loved the glass lifts, and i loved the valet parking

breakfast was pricey and didnt feel like it was great quality for that price

pity no meal or bar service other than breakfast

staff are lovely, there's amazing views of the city and the gabba whilst going for a dip in the pool/spa, super

you have kids and are watching a night game at the gabba it s perfect logistically to avoid getting

the swimming pool

roof bar and restaurant was closed

check in, quiet room, off street parking

clean, huge room with kitchenette, friendly staff. quiet. comfortable.

tv channels and laundry amenities

under renovation so there was no kitchen or breakfast available

all i need really except kitchen is closed at the moment so no breakfast available

beautiful pool overlooking river doing laps & stretches was delightful way to start the day

the food from room service was excellent and enough to feed a family

pool water quality superior

empty bar fridge accept for milk

enjoyed our stay here. the old style rooms are very warm and cosy. kids loved the pool.

drink (up to $10) on arrival, basic complimentary breakfast, spacious room, facilities like a gym and laundry,

laundry and gym are well appointed

small gym located downstairs with laundry room (washers and dryers)

also loved the breakfast and room service was great

wifi was under whelming (3mbps)

there was no laundry facility. and it s overpriced

the bar area was lovely while i enjoyed a wine after a long day

next time i stay i'll definitely be checking out the bar and restaurant as well

the rooms were really small with scarcely space to get around the bed no room service

beautiful modern, stylish room, comfortable bed. hotel bar is nice to chill in.

like the laundry room and kitchen

location excellent - free parking & wifi perfect if you just need beds for the

there was no room service to change wet towels, empty bins etc

the swimming pool was a great attraction for the kids

room was clean and comfortable with more than adequate amenities, a vending machine, and communal kitchen too

i really loved the pool and gym area as well; there was a great range of equipment available, including a proper

sauna& gymnasium great

i really loved the pool and gym area as well; there was a great range of equipment available, including a proper

no laundry facilities in the entire building either which made things difficulty as we were there for

we received a phone call from the kitchen to confirm and check the order and to make sure we were aware of the

love the breakfast offer and the late night bar great value for money

they even turned the tv to the kids

laundry available at $2 per load

easy car parking overnight 25$ close too springhill metro for woolies chemist subway and asian breakfast was a

fantastic location, breakfast included, gym and lots of other handy facilities

very friendly, fantastic breakfast and room service meals were amazing!

gym facilities could have done better with weight machines.

free car parking

paid parking available

we got free parking as er as free wine and chocolate too

just the spa not working

we booked 2 rooms together for 2 adults and 2 children kids 9 years old and 12 and they gave us a room on level

spa pool was broken - no power to it

appliances in kitchen were dated and not very functional

loved the fact the outdoor spa was warm enough to use in winter and the walls blocked the wind

get laundry done here, lost 2 pair expensive special made socks and shrunk lots of other items, this is

good wifi and tv facilities

spa not working

fantastic kids loved the fresh juicer and the pool was great. the whole aesthetic was beautiful

dining hours and an open spa would've been great, as i wasn't aware of its closure until the booking was in

sheets on king bed, little touches bathrobe and slippers, renovated new bathrooms, swimming pool , undercover

would have liked a bar on the wall to assist with getting out of the bathtub

great pool and very clean room! easy to find and plenty of parking.

wifi

the swimming pool was much

couldn't get the wifi to connect to the tv to use as smart tv.

fresh air staff friendly and helpful (i dont know brisbane very well) the lovely lap pool and gym on level 5:

the tv / wifi wouldn't connect

kids playing in the corridor

pool full of badly behaved kids: crowded & noisy

wifi didn't work

car parking a bit tight for larger vehicles but still manageable.

were no real cooking facilities in the shared kitchenette

welcome surprise loved our room and stay, easy parking well appointed!

wifi didn't work, no air con in lower level, keypad to obtain entry and room access didn't not

also used the gym one morning and for a boutique hotel, it was fine

after getting settled into our new room we couldn't find any info in the room that contained the wifi password

not hot breakfast, no swimming pool although it is listed, very small room, very small gym.

tv screen mirroring doesn t work with iphones and hotel wifi doesn t help connect the tv

minor critique but the gym facilities were a bit of an afterthought

this room for my parents and a family room for myself and two young kids

breakfast was great value and absolutely delicious

we loved the coffee pods each morning in our room, fabulous gym, sensational roof top bar and pool, we hired

not enough english breakfast tea bags. and i would prefer a choice of mugs and tea cups.

there was lack of information regarding wifi and the facilities such as the pool (we didn t even know where

prompt room service

especially loved the roof top bar and pool

the pool area was so relaxing and the bed was devine

excellent pool area - fantastic food and great location.

staff were wonderful - everyone from reception to the rooftop bar to the restaurant were lovely

the wifi could be a bit slower in the evenings too when more people were using it but it was really no

funky and welcoming.. and the cocktails at the bar were delicious

free mini bar & quality breakfast

loved the free mini bar and continental breakfast

the lift doesn t work so you have to use the fire stairs where they store all the dirty laundry

were swimming in the pool with kids when a man arrived, tested the water, immersed himself in water clothed and

gym and pool area is quaint and just enough if you wanted an undercover but outdoor view whilst having a

only one bar staff on, he needed support, bit scatty

paid parking, slow wifi, road closures during stay.

kids said the pool could ve been cleaner as there was a few baby wipes in there when they were

there was no room service. felt the room was quite expensive for what you get.

room was at the front of the property and got quite a lot of noise from the kitchen and from diners in the

parking is a bit of a hit and miss

our room, room 7 was right next to the kitchen prep room

the ventilation in shower turns off with kitchen, as early to bed - it meant we couldn't sleep until they closed

the spa room had a jacuzzi on the deck outside

gym was closed and the alternative option was a fair walk away

did not eat breakfast as i had to get to the airport for an early flight

breakfast wasn't available due to covid regulations

wifi - having a code is frustrating, 1 code for each device, also frustrating, stopped working

very clean and great room service

more delicious mini bar food!

a great location for bar hopping in fortitude valley

the room and balcony needs a deep clean, not just a feather dusting. no on-site room service.

no gym or pool at property