the hotel staff is polite and helpful and early check in was not a problem

.not the best location weak wifi not the best coffe. broken wardrobe sliding doors.

lovely interiors wake up call service play room for the little one perfect for a family with kids

kids play room

all of them!big bed,playroom for kids/babies and fitness room!

request for early check in was accepted

the hotel is located near the oceanarium and a shopping mall, it has a pool, where you can enjoy your breakfast

the tv was not very reliable - the kids were missing any channel for children.

asked for a bedroom for 2 adults and 2 kids and got 1 bed and sofa bed

into bar at 12 20 at nigh to be told it was closed & could not get drink due to the girl on dutie

early check in was allowed which was a big bonus as we had a very early morning start

outside was extremely noisy

gym equipment was limited and some of the machines

gym is outdated

- fix the phone at the room 304 please, it does not function - sauna and gym were not working, even with reservation

we arrived at 11am and an early check in was no problem

as well as kids summer camp

every day the kids club run from hotel have access to pool and is very busy

swimming pool beds more private pool (less kids on school trips)

wish they could have included breakfast in the hotel price

very friendly and helpful staff, they provided early check in and it was very suitable

allowed us to do early check in and kept our luggage when we checked out

facilities - no gym, no pool, no all day dining, no spa, etc etc: i don t understand how this is a 4 star hotel

there is no pool or any decent sized social areas or a bar

we didn't need the kitchen, but as we weren't allowed into a smaller room (two adults, two kids), we took the kitchen version

accommodated us with an early check in. good daily room service...towels etc....good location.

the location is good. the common areas are nice. staff let me do an early check in.

a business hotel so not really the best for families with young kids and although they nearly tried the outdoor pool,it was just a little too chilly

ins age 3)

as deluxe on the 28th of january we went to the hotel around 12:15 , we asked for early check in, the receptionist told me that if we want to check in there is a room available with

convenient location, excellent breakfast, nice terrace bar, gym

healthy) small incident with

gym does not have ventilation and strong rubber smell, it has only basic equipment

en rent a bike , or go to the sauna at 10 , and the rooftop bar at 10 everything

staff were excellent, providing great advice and even an early check in.

dn't really use it), wifi was good

power bars available near beds for charging multiple devices

the airco and the wifi both worked perfectly

excellent wifi easy check in

an early check in was arranged and for the check out, an early breakfast was provided

bar area needs a makeover

ce in august

plunge pool on the roof if you need to chill and also a good gym

top pool was ample

staff was also very accommodating and managed to confirm my early check in request

wifi could use a bit of an upgrade, as it s quite slow

the wifi connection is very fast and works beautifully

the central location and immaculately kept rooms. good free wifi

rooms were kept spotless by room service

but we couldn't complain since we asked for an early check in

excellent- perfect for early check in and late check out

it would have been nice to be able to get an early check in option, but even if not available, to start least get the room at the 2pm that was

early check in not accommodated even though this was requested at time of booking

had a very early check in due the fact that i was not feeling well

they were very friendly with the early check in they offered when we arrived

100% already planning to return - roof terrace pool and bar are very much worth a

hotel bar and restaurant were so expensive

no service at the swimming pool before 9pm.

is 10 out of 10 - starting with the rooms and ending with the lobby and rooftop pool and rooftop bar

rooms, ability to do slightly early check in and slightly late check out, very friendly and helpful staff

the wifi was free

good for family with kids

the apartment was clean and fully equipped beds were comfy wifi was super fast and location ideal just a 15 minute stroll into the historic centre

amazing staff, 24 hours support, large and comfortable appartments, perfectly cleaned , wifi and great location

was in a great location, we were able to drop off our bags in the morning and they were able to early check in

location early check in luggage deposit

early check in

wanted late check out

was perfect, staff was super friendly, and they allowed us to have an early check in because the room was ready, which was amazing

city and within walking distance of all the historic sites, museums, shopping streets, numerous bars and restaurants and the wonderful mercado central

fabulous location, clean, helpful staff, bar not over priced.

it was a quad, with a king-size bed for a couple and two twins for the kids

maybe no bar area

location, friendly staff offered us early check in, we had great adjoining room with

didn't have a swimming pool. my stay wasn't long enough

spa facilities, restaurant, bar and room service shut down due to covid

spa not open, covid i suppose.

we got to see the view from the gym/plunge pool on the roof

they allowed us a very early check in which was much appreciated

wifi pretty much unusable.

gym was very small and stuffy

slippers and bath robe in a 4 stars hotel, no room service

breakfast, location and staff fantastic.

staff were friendly and we had an easy early check in

we were four if two adults and two kids

a day especially if you have kids, did not have to leave the hotel

the breakfast was nice, there are many options

bathroom location which meant the kids had to walk through our room to get to the bathroom

perfect breakfast, comfortbable room and possibility of early check in

the wifi was excellent

everything was fabulous and friendly staff especially reception and breakfast and cleaners

very good value for money. great breakfast

coffee or tea in the room, room service was difficult to reach, very noisy and loud banging of doors by a school sports team

the location, the staff was friendly, we were able to get early check in, and we were able to leave bags at counter after check out

until late so after a bunch of activities around town the hotel allowed us to use the rooftop bar and pool which really was appreciated

to aquarium , since museum just about 15 minutes lots of restaurants and shops around good wifi

there's a rooftop bar and pool

at reception they did not have anything for children and they didnt bring a plate of fries so kids with no food at

rooms, friendly staff, nice late checkout, and early check in - we arrived early but they had the room ready for us any way, which was great

flexibel, early check in, late check out

staff were very friendly with storing bags and early check in

wifi kept cutting out and slow

wifi hopeless

early check in crowded reception small bedroom bed not made properly so it split into two singles

we were able to have an early check in as our flight landed early in valencia

a special thank you to guillermo, who arranged to let us have an early check in

disappointed as the gym was closed for refurbishment.

our kids were in another room so this was definitely not left for us