guidelines in place, specifically the social distancing policies which allowed the use of the pool for the kids

we go to gym at night and take additional shower after exercises

wifi had excellent speeds

the kids loved the pool and hot tub the beds are a dream come true

great food service and fantastic buffet breakfast

wifi was adequate

wifi reception a bit spasmodic & kept dropping out

to he harbour and parking that was available sunny and bright

were aware of the limited parking but ishan worked his magic to find a space for us - right by our building - can't get much

the lack of wifi was also

the accommodation offers lots of amenities, including washers, library, gymnasium, weight/cardio rooms, and historical sights

the laundry that is included

there is laundry on site

continental breakfast laundry facilities convenient location

the workers were nice and the laundry facilities were great

agreement with the nearby ymca fitness centre and they can give you a daily pass for free

friendly, good lifts to all floors, good laundry room, excellent tv quality, fridge in room was a nice bonus, excellent shower with a window

room very clean, kitchen handy with sink, microwave and small bar fridge

there s a laundry room with two free washing machines and coin operated dryers, which was a lovely surprise

the laundry room on the 4th floor was free to use

gym was better than average

the pool and gym were super clean

pool was cold and dirty. too many young kids running around with no adults.

staff was very friendly great with my kids.

room service was horrible we got in at 8:30 and ordered room service i think it was close to

wouldn’t work, breakfast was terrible, pool was closed at 3pm along with the gym and the phone didn’t work in the bedroom and it takes 10 mins for the bath water to get hot

there was an indoor pool and a gym

hotel offered a bistro in their main lobby which made morning breakfast and coffee a tasty convenience

there was an indoor pool and a gym

laundry and hot tub on site, and 2 options for outdoor lounging with great city views

no pool for the kids

sofa bed was not the best but ok for kids.

great place to stay love the location, breakfast was great touch i would stay again

location and breakfast was nice

i could hear kids running around and people talking loudly

access instructions were very clear, baggage storage available,laundry facilities, kitchen well equipped

the suite was quiet and clean and i really appreciated the free laundry

room had everything that we needed. kitchen had all dishes, pots etc - everything was in order.

very clean and well stocked with all the basic kitchen equipment

laundry detergent would be appreciated :)

room was beautiful with many extras like a full kitchen and an amazing continental breakfast

because of covid restrictions we were served breakfast by counter and it was ok.

liked that the gym was available and not busy which was great

had requested an early check in, room was not ready, had to wait for an hour, but people who came in after me were

perfect place with decent gym and excellent breakfast. would definitely stay again!

no restaurant or bar included in the hotel. have to go to another location.

we also appreciated the laundry facilities

had to chase around for a mattress cover but still not good even for kids to sleep on

we didn't have room service come to our room and when we ended up finally

or should open into roomy area in front of toilet - wet bar faucet unattached to counter--when broken elevator was fixed after 2+hrs, staff did not inform

touched or moved, we would be charged)

the restaurant menu was extensive and the bar staff were super friendly and welcoming

hotel service was top notch - from valet parking to room service

the entire hotel is decorated with high end furnitures and fixtures. room service was great.

are beautiful, beds are comfortable, gym is good, restaurant is convenient, staff are nice and helpful, location is

-room service -friendly helpful staff -beautiful room!

breakfast was exceptional

pool, privacy, clarity regarding covid-19 protocol

night a year away from the kids for a good nights sleep and the air conditioning didn t work

late check out help

room service was unsufficient

hotel with great gym and onsite restaurant

the spa is gorgeous and well kept

service was excellent, all staff from the parking valet to the room service to the front desk made us feel very welcome and went beyond to serve us

it is expensive and if there was more room at the pool it would have been perfect.

wifi was really poor

the wifi was a bit slow.

came to just to relax & its so close to the commons for the kids to check out, public gardens and all the shops to explore on

was hard to put the kids to sleep when music was

we were kept up very late with hall noise from kids

room service was every 3 days

family friendly pool. kids loved it! centrally located.

i was unaware at booking that it has a pool and sauna, so was pleasantly surprised

guests not supervising their kids, allowing them to run in the hallways, yelling and screeching

i loved the location of it it was easy to get to places with kids

hotel under construction so pool, gym, etc were not available but we did see what changes were being made

the wifi wasn t very good!

great harbour view. good wifi connection. very clean environment.

room service in 2019 is a big disappointment

wish the bar was open a few days during the week for a couple of hours.

the swimming pool is lovely

great pool and hot tub

the gym facility was quite good, the pool looked good by i did not

room was amazing (facing the waterfront) and the location was perfect (right in between a great bar and the casino with many food options around)

location, cleanliness, food at conference, gym facilities, staff at check in and out

the gym was well equipped, breakfast was hot and plentiful and staff was great

breakfast gym and swimming pool really good

the gym facilities are great and location perfect

the fact that the pool has lots of seating for the parents, free breakfast, and the amazing hotel gym

gym was decent enough to get some workouts in, the pool was alright for relaxing, and everything

loved that the pool and gym was still opened during the pandemic.

they even had washing machines and tumble dryers to do you own laundry for longer

small fully functional kitchen, living room, bedroom

maid cart and large laundry dry bin cart was left outside our room until very early morning

the hot breakfast was awesome and the pool was great for the kids will be back

you get one complimentary drink at the bar as a welcome

loved the bar in the lobby and there was a dj the evening i was there with friends so it was great place for

ordered dinner and a glass of wine at the bar to take up to my room

the gym even has a massage chair for those tired muscles

got free drink tickets and so we hung out in the bar and there was a fun vibe due to the many games they had for people to play

day there was no room service, we complained at reception, but even afterwards it did not work

arcade, pool, breakfast and restaurant

bar and staff perfect

the convenience of the bar and grill restaurant for dinner was a bonus

were super friendly, nice pool and gym area

we were allowed an early check in and lte check out

the owner was welcoming and helpful allowing us an early check in

there was also a pool that we didn’t have a chance to use, but we will next time

comfortable rooms and good breakfast

gym and pool were very clean

the room was clean and comfortable and the pool area was very nice

hotel was very clean and comfortable. pool was open until 11 which my daughter loved.

pasta dinner in the adjoining restaurant tasted canned, and it seemed to be more of a local bar than an actual dining establishment

had breakdown no transportation no where to sleep 1 night) pretty bad 150 a night plus food and bar tab to say sorry were booked and you have to leave

owner made sure we had safety bar in bathroom and parking spot with easy access

if there had been a grab bar in the bathroom, it would have been easier

attached diner style restaurant / bar was busy and

liked the hotel facilities, the gym, pool, hot tub

we love the lobby and the elevators and our room and the swimming pool and the gym and breakfast room on the 16th floor

breakfast was hot, and fresh

lounge and restaurant, and you get a discount as a hotel guest, -the hotel has a very nice heated pool an hottub, so clean, so big, very nice, open till 11pm -breakfast was very nice: good buffet

hot tub, gym and pool - wonderful

breakfast was great! rooms were clean and spacious.

everything was awesome. best breakfast ud83dude0b

swimming pool and gym timing was sufficient

free drink at the bar and a great restaurant onsite

there is also a gym and a sauna, and they have ev chargers in the parking lot

liked their incentive to reduce environmental costs for guest laundry

the room we had was amazing, the breakfast as well as the dining room was omg

breakfast was included which was great, lots of selection

the breakfast was very nice, rooms were very clean, the bed was comfortable

the breakfast was good

nice views. spacious. separate bedrooms. laundry facilities on each floor.

laundry facilities for a looney each for wash and drier, which was very reasonable

space with lots of storage room and love the kitchen

laundry right in the building

free laundry

very comfortable beds. great breakfast.

and well kept rooms, breakfast was yummy,, loved going to the gym, friendly staff

and well kept rooms, breakfast was yummy,, loved going to the gym, friendly staff

was a boxed breakfast, and both were ample in variety, and choice

booked in very late

is great at the redwood bar and grill attached to the inn

no breakfast, gym or pool. for kids there is nothing to do

very spacious, clean and comfortable. parking on-site. nice restaurant with delicious breakfast.

restaurant and bar food and service excellent.

didn't like the noise kids running around in late evening.

the pool left a lot to be desired. the hot tub was lovely, though.

very good room service

after a while i went over by the bar to ask if some one would take our order

there is some kind of bar and a starbucks downstairs

room and bathrooms were excellent the best we ve seen staff bar one were lovely

is close to shopping and has a great bar and restaurant ,room service is great also

fantastic fun for kids

pool, gym, and breakfast!!!

locates pool on 2nd floor with spa, roamed the full hotel to find the pool

the. parking and the pool

pool needed a cleaning

great location, great pool/slide for kids!

breakfast had a good variety of food. great staff trying to keep the breakfast area clean.

breakfast buffet, clean and spacious room, super comfy bed and pillows, great location for access

breakfast was perfect, but i see seniors could use more help with maneuvering around the area

breakfast was great. my children really loved the water park and pool ! room was clean

we requested a room with hypoallergenic laundry soap and no scented cleaners and they were able to accommodate that which we appreciated so

enjoyed to be able to do our laundry and to relax in the pool

pool was absolutely wonderful for the kids

splash pad and pool for kids

the breakfast is great, the staff are fast and perfect place to stay during long weekends

the suite had a great remote working spot, fully sorted kitchen, and the most comfortable bed

(bar was open and pool was open until 1 am

the fitness centre was well equipped & the pool was great for the children

breakfast was too difficult to get i the mornings

was impressed with the bar staff, so great

but even at 10pm there was still many kids in the pool

is fabulous, love the bar and starbucks they have on site

the facilities (pool, waterslide, hot tub, gym) were great

clean rooms, very friendly staff, awesome pool and gym, close to restaurants and

the layout of the rooms was wonderful. tastefully decorated. the kitchen was perfect.

great amenities such as gym, pool and hot tub

hours), pool, hot tub, extremely clean

room service was very good and enjoyed the close proximity of other services such as restaurants,

the pool

the poor solo guy on staff did eventually do some laundry and brought one towel each at 1:00am

the chlorine was so strong kids were coughing, everyone's eyes were burning and we could only stay in the area for 15 minutes

after we had booked when the coronavirus protocols were changed to advise of the closure of the gym and pool

our kids loves the pool and water slide

room, hot breakfast included and great pool

the staff was great, very clean, shower was awesome, breakfast delish, bed comfy, the gym was good, and i liked the gray color scheme

location, cleanness, friendly and good breakfast.

my room was clean, gym was great and pool was wonderful

great hot breakfast, free wifi, very clean and friendly staff.

the pool, the gym, the dining area and the room with the corridors - i have nothing to complain about

the wifi was good

were 2 restaurants, had the same menus and same for room service, dessert menu needs to be updated online, there was no beverage section and i had to

would have needed to drive into city for food, no room service or delivery at this hour

if they had a heated pool with some netting to keep out mosquitoes, it would be perfect. :)

right on a lovely lake and close to the airport there s a bar and restaurant in the building