the breakfast is at a coffee shop. minimal, but the aesthetics are so pleasant it is worth it.

also enjoyed the free shuttle from the hotel to the performing arts center

the restaurant, bar, location, shuttle, and elegance of the hotel

shuttle

no airport shuttle service

had to park car and trailer next to complex

loved the gym and the pool

breakfast not great.

mayor issues, only thing i was expecting pool to be heated it was not would’ve had been great especially in the cold

clean & comfortable- breakfast was excellent!

breakfast was great and they were slammed by theses sport kids on tour busses, yet they were on it everything was fresh hot and good

breakfast on our final day was cold

very clean rooms and clean hotel ! excellent breakfast! very nice staff also .

pool was a little disgusting

parking lot was dirty and rain made it worse

over all breakfast was good but scrambled eggs were cold at one

breakfast was excellent and the staff friendly and helpful both at check in and check out and

would have liked to have used the pool, to be able to sit in a pool side chair or lounger but they did not have that it needed

it was clean and convenient. the staff was attentive and efficient. parking was very accessible.

good parking lot setup

breakfast nice selection, plenty of hot coffee, friendly wait staff and the morning news

it was clean……rooms clean and spacious. staff was great. breakfast was excellent!!!

very friendly and welcoming, complete breakfast, outstanding, bed super comfortable, softy pillows

was good, breakfast was filling, nothing was left out of the menu that i would have wanted

amazing breakfast, friendly staff, quiet

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

selection for kids is not good but they are always willing to pull a kid friendly item from the back which is

free wifi speed was 1

pricing for wifi!!

food especially the breakfast bar and the views

the spa and golf were great

the staff was great very friendly and helpful. the hotel restaurant and gym was excellent.

the wifi at the hotel does not work well

great pool, friendly staff and on site restaurant had great food!

parking is down a big hill, you have to walk up the hill to get to the main lobby.

the gym was clean and larger than most hotel gyms

the breakfast was excellent as well.

it was walking distance to grive park inn for the spa & restaurants

the porch in the front was fabulous for relaxing, having some wine, even breakfast

breakfast the next morning was really yummy

the delicious morning continental breakfast on the porch to the cozy fireplace in the main living room, the albemarle was perfect

gym was average, the room was near the ice machine which wasn't enclosed so it was loud

was very helpful when i asked for a late check out

veri modern and room was very well decorated and spacious. the breakfast options were very good.

gym only had a few equipment pieces. tv didn't have a menu option to know what you were watching

i called the day of reservation and asked if we could do early check in

conditioner didn't work in the room, gym had no water or sanatizer to clean equipment, and stains on the carpet in the room

clean facilities, great staff and gym...comfortable stay at least possible cost.

like the fact they had a gym

overpriced due to no breakfast and the fact that they have no swimming pool

plus the breakfast is good, had a lot of options and the staff were friendly

laundry should be free to customers.

loved the extra pillows. the breakfast was very good and the attendant was very pleasant.

breakfast was exceptional

the breakfast room was very cramped and there wasn’t very many options.

everything except breakfast

fitness room was well equipped

a trader joe’s, whole foods and harris teeter, so you can make good use of the well stocked kitchen

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

the breakfast area was immaculate, thank you, daisy

what a treat to have had a kitchen (although not necessary with all the delicious local eateries

modern, artistic hotel close to town center, with amazing staff, a pool and a rooftop bar/restaurant

leaky shower, noise level in bar and rooftop restaurant.

the rooftop bar was also amazing and incredibly beautiful views at sunset

the gym was very small

personally, i would have liked a sauna to steam room to go with the pool.

breakfast was very good and quite reasonable as kids under 10 ate free with an adult

very clean and quiet!!! my kids loved it!! we will definitely be back

99 for a breakfast buffet

luxury feel, incredible value, room service

machine options were very limited, pool in the lobby was odd but not bad, just had never seen a layout like this

new towels not offered / room service due to covid

delicious breakfast

the gym was closed for renovations as well, with no offer of another facility to work out in

on site restaurant, lounge, and coffee bar were all good

terrific breakfast - way beyond typical hotel fare

rooms, bed was very old, the bathroom door locked itself had to call maintenance and i had my kids with me

extremely clean, wonderful beds, loved the rooftop bar .

sofa bed for kids, like most hotels out there, was completely uncomfortable

the staff was overwhelmingly attentive and friendly. especially the breakfast staff!

when you have kids you need space

alittle sad about the pool but we understood & appreciated the 2 options

a great location, it's got the benefit of having extra amenities like a bar and restaurant, and the staff is super nice

no coffee pot in the lobby at check in and the restaurant / bar was closed

we got in town a lot earlier than expected and she let us have an early check in

free wifi and free parking which is becoming more rare when traveling

the pillows were terrible they reminded me of a sack of laundry

great gym

the staff is very friendly and the gym is nice

had a full laundry bag of clothing that was taken from our room by cleaning staff

great value for the money, gym clean and well equipped

was no room service and breakfast was quite expensive

hotel bar and restaurant

the next night i ordered room service and opted for the fruit again

prior to my arrival i received a phone call stating that my room was ready as i had requested an early check in if possible

also couldn't get the room service extension to answer after numerous attempts trying to call them

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

roof top bar on the ninth floor was excellent.

from location to design choices and the roof top bar to incredible restaurant

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

rooftop bar sunset was the icing on the cake

rooftop bar closed earlier than we would have liked for a weekend. small thing.

and surprise of pet fee , added during cost after booking/choosing pet friendly room

complimentary morning coffee bar in the hotel lobby

staff were great. valet parking a plus. central location. great bar and restaurant attached.

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

nice bar at the back of the hotel

gym was not open yet after the hurricane

nice rooftop bar with fire pits which is nice on cool evenings

the gym and coffee shop are not operational

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

wonderful gym

the upstairs bar is fun and plentiful

the location was great. the gym was nice and convenient, loved the bottle water in gym.

the roof top bar and lounge was soooo nice

the rooftop bar was open but understand due to the hurricane a few areas of the hotel were temporarily closed

the rooftop bar was our destination for evening libations

a breakfast basket is delivered to your room each morning with food that can be eaten in your room or

food at roof top bar and the exchange restaurant was fabulous

breakfast baskets every morning, refrigerator packed with drinks, and optional snacks and alcohol

available, both online and upon checkin, and then saw that we were put in 304, right next to the gym

room service was pricy. otherwise a good value.

couldn t get room service. poor communication.

we got plenty of great restaurant and bar recommendations

beautiful hotel with great amenities - the gym, restaurant, and bar were all great

friendly staff and great location plus the free shuttle

nice restaurant and rooftop, gym was great too

when i got back room service had not come

no room service because of coronavirus which was fine

room service - it was ok but wasn t told ahead about it

nice selection for breakfast

the gym was one of the nicest gyms i've seen at a hotel

our room was a suite with kitchenette fully equipped

we enjoyed the happy hour drinks and snacks in the evening and the breakfast bar in the morning

hotel amenities were very cool: pool area, roof top patio, laundry

liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls

such an incredible, friendly staff! and i loved the gym.

loved the view of the mountains and the pool

and gym

our room was on the 3rd floor and we had access to the pool area with our own outdoor seating

beautiful property! room was spacious and well maintained! drinks from the bar were great.

i could never locate any ice machine, which requires call room service for everything at all hours

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

online states a mini bar & room service

great location helpful staff awesome bar area with live music tesla s to transport us around

the parking lot was not well laid out

good breakfast

staff were friendly and helpful and the breakfast staff did a great job

and the the breakfast was great

everything, the staff were rude, kids running the halls i don't recommend

there's a kitchen space in all the rooms where you can cook breakfast

loved that they had 2 ev charging stations so i could charge my electric vehicle overnight and did not have to waste time

loved the roof top and pool area.

reclining chair, laundry basket, purse hooks…etc

no breakfast but the room had its own fully equipped kitchen, full size fridge and all the tools to cook any meal

breakfast was excellent

otherwise property is clean with heated pool and gym

very clean and comfortable. breakfast very efficient and clean dining area.

new, sparkling clean property. full, well equiped kitchen. nice staff comfortable bed.

pool and exercise room are nice

from the beginning the front desk people are very accommodating the wine and swimming pool were excellent i would definitely come back

comfortable/ clean/ great location/ kitchen was great

nice size kitchen

suite was perfect for our group of 5 and the kids loved the pool

the indoor pool was nice but a bit short in length.

gym was very nice and clean and having an indoor pool when there was snow on the ground outside was

i'm sure kids will love the pastries, waffles, cereal, two kinds of sausage and juice

i'm sure kids will love the pastries, waffles, cereal, two kinds of sausage and juice

the hot tub,pool,gym the vibe was everything so comfortable

the pool was cold, and i was hoping it being indoors it wouldn t have had that bad of a chill.

they also have laundry for guests, which came in clutch with an 18 month old

breakfast was nice with plenty of seating and an overflow room as well

it was super clean and super comfortable breakfast was great

pool and hot tub, clean hotel

breakfast and that has gym and restaurants near the hotel

always enjoy first thing in the morning or after a day biking or hiking and although they had a pool they didn't have a sap - very

no indoor pool or hot tub

it had a pool

bathrooms will need to be updated in a few more years and pool is not all that great.

pool was just ok and not very clean

also got a chance to check out the gym that was great definitely up to-date equipment with a view into the pool room so j got to watch

the free breakfast was the best we’ve had also, with healthy options like granola and they even had oat

a big plus for us was the two tvs; the kids had their own space to relax in the living area while we could unwind in the bedroom area

lady at breakfast was super

the staff were all very helpful. the kitchen area was good.

was disappointed that we couldn’t get an appointment for spa treatment, nor could we do a wine tasting

the prices at the bar and restaurant were a bit high.

heated pool. great restaurant. bathrooms amazing! staff very courteous.

property, many things were closed including the gym, spa, and they had limited hours for the only restaurant to include room service

the pool and hot tub were amazing

however, the pet fee is pretty steep

pool was nice, but not warm

if there would have been a small box of laundry detergent, that would have been extra great

the bar wasn’t open while we were there.

the spacious rooms, and outdoor pool was better than expected

swimming pool inside…would have preferred outdoor pool

pool was chilly. no hot tub/spa

i like the modern style of the room and the hotel bar tender was very nice !!

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

loud kids in room above running at all times of the day and night.

the room was large with a small kitchen and sofa/sitting area and the bed was super comfortable

didn't use it, but it was awesome that laundry was free and the location (in with the gym) was great

there's a lot of room and the kitchen area was great to have

morning breakfast was not great

massage at posiedon spa was amazing

shower was very small, hotel bar was overpriced, room wasn't ready at check in time.

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families with

stay here to watch a tv, but it would've been nice to have more than a single, small tv in the bar area to watch games

great location very close to biltmore house good bar scene excellent restaurant cosy atmosphere

we enjoyed the pool &jacuzzi, grab and go breakfast was good

clean habitation, the pool.

jacuzzi and indoor pool

always like this hotel because of the breakfast, pool and spa

the room was clean and the location was good and the parking lot was very safe which made us extra happy as we were towing a

the hotel it's self was really stylist and had a restaurant and bar as well is a really cozy outdoor area

gym equipment was nice

renee at the bar was awesome she made sure we were fully attended too even when we sat outside

she offered a late check out, but we needed to get on the road

beds were comfortable. breakfast was the best i d ever had!

easy parking unlimited coffee

beautiful pool and great location off of highway

nice and clean. friendly staff and the pool area was nice.

the construction made it a little difficult to get into the parking lot during our stay.

quiet, convenient. good breakfast.

a bar would also be a nice feature considering the price we pay to stay

beds, nice pool area, clean rooms, super competent and friendly staff at front desk

was great, the restaurant and bar attached to the hotel was good, the rooms were clean and newer, this staff was exceptionally

friday’s on site, nice pool and gym. easy parking, beautiful hotel. great breakfast

pet fee was low compared to other chains

breakfast was amazing. and the sheets and blankets were super cozy.

the pool was great even though we didn't get a chance to go, it looked so fun

they have a wine and appetizer bar around the 5 o’clock hour however we were not there during that time

pool hours too early. no hot tub

the breakfast each morning was delicious and plentiful and also appreciate the wine/beer bar and small bites in the evening (this at a reasonable cost)

lots of parking

new, modern rooms. great breakfast. good parking and location.

the fitness center had free weights, a cable machine, stair stepper and treadmill, which was unexpected

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

the location and the covered parking. breakfast was great!

right off the hwy and had a friday s in the parking lot

gym is excellent

enough parking and the toilet paper was very thin

the breakfast and the fact that the hotel was quiet. gym was great too

very good hot breakfast. excellent location to biltmore estate, 10 min max.

breakfast was cold, and ran out of hot food. heat was difficult to get comfortable. also loud.

shopping, grocery, gas,the hotel was excellent, beds were awesome, breakfast was delicious, pool was clean everything was great

clean, comfortable, and quiet...great breakfast!

indoor pool would have been nice too

not made aware of pet fee until after we checked out and were home

breakfast

only complaint was that our room was so close to the maid-housekeeping laundry and office rooms

room was probably in the highest traffic area of the hotel - next to the ice machine, next to laundry, next to the front desk, and close to the pool

was stuck across from laundry room and ice maker

the covid procedure of not having room service was just fine with me

beautiful settings and very clean, good gym, breakfast

holiday inn is beautiful and had a bar and restaurant

(other than the baseball team of kids that were rampant thru the (-)loud kids running the halls and the parents taking no control. (+) pool toys for kids (+)the staff is wonderful, its pet friendly, the pool with toys for the kids is great!!! (+)were super comfortable and nice room behind hotel there is a small trail and pool had toys for kids to play with in pool (-) :) fortunately i had no kids with me as i walked through the giant smelly cloud of second hand pot smoke (+) the pool is small but nice especially for kids (-) again, the food was good and our kids ate free with both adults eating

the pool was closed.

location and pool

ne of which we took advantage of because we had so much planned outside of the hotel but

- they have a pool, spa

parking

location was good, easy access, free parking, clean rooms and staff was great

i stayed several days, i had a hard time getting my room serviced because of the timing of my spa visits