sun loungers fill up fast but we managed as i prefer beach which is less popular than the main pool

there is some aging in the spa, it could benefit from being updated but our spa treatments were great themselves

the breakfast was amazing the staff was super cool and sweet.

was a little hard and the food was just average in most places however it was fine for lunch and breakfast but the

all of our meals were super quality and quite delicious from the breakfast, beach snack bar to the restaurants

fantastic water park for the kids

we had kids so we weren't allowed into that restaurant

we had to get up very early to save chairs and the food choices at the water park weren t great

you to anderson our butler for looking after us, making sure everyday that we are happy, that our pool bed is prepared every day, following up on our spa bookings and special requirements

this is ok for kids but for a 5 star hotel, you should add some classy options here, e

breakfast variety options are the same mostly everyday

1) add a bar on the adults side that replicates the family side

24/7 room service

whether it was breakfast, lunch, or dinner, every meal was a pleasure

the gym and the banana bread.

odalis and raudi in the pool area, they made our stay unforgettable

reservations, room service, or checking out with us on our last day)

lots of entertainment around the beach and the pool areas

in particular our concierge/butler luis and jose at the egg station for breakfast

the gym is very well equipped and

breakfast was excellent and the location was great. too many mosquitos!!!!!!!!!!!

the rooms beautiful views. the service top notch. food great. spa services excellent.

golf cart and plunge pool. concierge service

& brenda, our butler franklin taking care of all our plans, the staff mining the beach and pool area, such as hector; the restaurant staff especially from the blue restaurant, all very warm

huge and comfortable bathroom, walk-in closets, and nice pool

booked the junior suite with private pool and as soon as we checked in we found out that there was major construction work taking place

new blue grill + bar

property was very quiet and serene. pool wasn't overcrowded. the ala carte meals were excellent.

the breakfast was the same every day and very few options and the taste awful

and requested prior to arrival for them to be close together, especially since one room was for kids

front desk the manager (looked like he was related to albert pujols ud83dude42) the use of the golf carts for traveling the local area

snack bar wasn’t open late will be better if it was open till 12 am

the golf cart helps a lot in getting around the property

the pool temperature was a bit too warm

and having your own golf buggy to explore all of puntacana was fantastic

golf caddy and bicycles to get around the resort work really well

loved everything; excellent service, beautiful rooms, yummy food, amazing golf courses all around

more effort could have been made to provide gym options

don’t have a a good restaurant in the facilities, the spa was closed, the gym is too small without enough equipment, the breakfast is terrible do not

it is bright, colourful and large, but upon closer inspection is actually quite boring for kids

only quibble i have is that the beach and pool lounges were attractive, but were not very comfortable

don’t have a a good restaurant in the facilities, the spa was closed, the gym is too small without enough equipment, the breakfast is terrible do not worth it to pay for it

the breakfast, the room, employees plus they drive you free to the airport then

the pool was next to the parking lot.

phone didn't work couldn't order room service

bar and restaurant in the hotel lobby

late check out was allowed for minimal fee until 5pm for a 9pm flight

location - breakfast was fine

friendly cafe downstairs for breakfast

little restaurant in the same building good for breakfast and dinner menu looked pretty good

there was no breakfast either

we missed the breakfast time, but the staff saved our breakfast in to-go containers

super clean. the breakfast was good and it was good value.

breakfast good enough

their staff is very friendly and the breakfast was great

as i was departing very early, with no time for breakfast, i asked for a discount or packing some food - both were denied

wifi no credit card machine to pay had to leave the hotel and go somewhere to change currency to be

the room service and cleaners did a great job each day cleaning the room when we had left

location, nice pool, clean rooms, good value, ample parking, secure rooms, good restaurant

the bar was also overpriced - $9

though breakfast was tiny - so i asked for more the next day and that

the pool was so nice and the water was the perfect temperature

the breakfast and the staf service was great.

everything, specially the pool.

location is amazing there are a lots restaurants around, supermarkets, pharmacy, mall, swim pool is beautiful, the room is super comfortable also the bed and pillows, the shower is amazing

breakfast was amazing. best ever. located right in the middle of everything to do ,and eat.

breakfast was great

michael at the bar by the pool was amazing and friendly and made delicious drinks !!!

so many times we either had to walk all the way to the gate or ride in the golf cart to catch our transportation

staff friendly, rooms very nice and room service and food was delicious. very romantic setting.

very small gym food in the restaurants

we just wanted to relax and the hotel is perfect for that: no kids, mostly couples or groups of friends and more boutique hotel character so not as

the gym ok but many of the fancy machines aren't plugged in

you can expect the best food hats off to the chefs and kitchen help

pool closes at 7p which is very early. night time entertainment could be better

gym was open and was really nice to get a couple workouts in especially since i over indulged daily

there was always staff around the pool cleaning

room service was horrible, the people constantly trying to sell us something, approaching us

the hotel did offer my wife a free spa session which she enjoyed

idea was there - there were lots of pools, gym, beach etc as you d expect - the execution on each of those elements was not

limited variety in breakfast foods..

the night the butler canceled my reservation, i ordered room service

breakfast was not much better

the staff (everyone was so kind and professionnal) - the a la carte restaurants - the spa - the lounges - the (+) the spa was awesome, very beautiful and relaxing space (+) the spa was amazing and it was the best massage ever (-)talk about the spa team (+) the spa is excellent (+)breakfast, the seating availability at pools and beach, the excursion dinner on the beach and the spa massages (-) even the spa workers were out soliciting services while people were relaxing

the shows are also very good and the kids enjoyed them a lot

we ended up using the regular side, the pool is better, and the kids pool is only on the regular side for the most part because of the kids

very good kids zones, excellent restaurants

room service could be better and they need more employees to speak and understand english!

the majority of the guests are older or had kids

spa treatment was worth every penny and minute

the guys from the bar were also amazing

would be better if they were heated swim out pools

the kids had lots of fun with the birds in the park

the tv outlets dont have covers very dangerous for kids

and i bought two rooms one for kids and another for adults both came with two beds even tho' i asked for one double bed they didnt

the swim-up rooms were very nice with kids

pools were clean and water park was fun for the kids

the swim-up rooms were very nice with kids

the room service agent who answered the calls was not

the buffet during breakfast and dinner was slow, out of items, etc

everything is clean , great location and a beautiful pool .

breakfast could be better but was definitely would stay there again

staff make you feel like you are in home ♥️ the breakfast was great

breakfast, i only ate the fruits.

clean, the staff is very friendly, good breakfast

it very well values it, but i would definitely come back but want t being my kids, but price doubles for my kids, there should be some special especially for returning

restaurants, a casino & disco, shopping malls, watery playgrounds, child clubs and its own golf course

wished they had more activities for the kids

gym was quite good

the spa was amazing and worth the price

loved the a la carte breakfast at restaurant 19 on the golf course.

want to give kudos to hotel employee at the pool, hotel employee and the hostess at chez gourmet

breakfast was the worst for this

pool bed gym

the breakfast food selection could use some help

8 the amenities were fun, night club , casino, bowling 9

sports bar food could've been better...particularly breakfast

pool and ice cream shop close much too early and the evening entertainment could be improved to be

the beach and pool are nice, the sun bed some are broken so you have to check before you lay on or the back

grounds of hotel are gorgeous the pools were amazing and i really liked all the decor i saw

come back again :) our favorite places/moments were: the beach with some margaritas, the unique breakfast (smoked salmon, little cream pastry and chocolate donuts), the foam party in the main

up being a 45 minute hydrotherapy or basically a high pressure water fountain and cold jetted pool

there were so many pools, the beach front and the sun rises were amazing, the gym is huge, food was good (see dislike

terrible, no accommodations for family with kids and the elderly in regards to transportation on the property

family resort, lots for kids to do

property is very nice specially the kids area the staff was very nice the staff work very hard there the name of the staff that was

the place was beautiful but room service was poor

kids park

insufficient bathrooms near the pool and beach areas

there is room service but it takes forever and there are no microwaves available

bought the level experience but the room service was disappointing, the shuttle between the level zone

everything was nice the restaurant quimera has really nice food we enjoyed every dish the rooftop bar was really nice also we had breakfast at the other restaurant and we also enjoyed the breakfast

should have a snack bar at the level side

mind you, the rooms are far from the lobby and you have to wait for golf carts to take you around

territory of the hotel was huge with a lot of restaurants, bars, casino, theater, pools and spa areas

not many golf carts available and waiting for the car train sometimes takes quite long, on the check out

the pool was ok and the bar in the lobby

one kept driving when me and my kid were about to cross the street just on the entrence of water

golf cart to take you to the buffet came frequently but sometimes you would be waking and the cart

* they did not replenish the drinks in the room's minibar * the makis at the japanese experience restaurant were frozen

pools were clean and had plenty of chairs around them

kids zone was excellent and my boy begged to play there all day

the room was very spacious and the balcony was huge the food was delicious room service was amazing

the spa was overcrowded and the massage rooms were uncomfortable

great place to take kids

so, being with kids, we had to have all our meals at the buffet area for all the week

staff is very disorganized specially during breakfast time

was friendly, the food was delicious, the beach itself was the definition of serenity, and the golf course was superb

room service orders are not consistent

i saw her on several occasions in the morning at the breakfast buffet assisting and ensuring everything was running smoothly

ruben from the beach bar was amazing and really kind and made the difference mr fire was also really kind and very

breakfast was ok. by day 3 we were not impressed. not an abundance of different options

the spa was one of my fav the hydrotherapy was worth it

two improvements that could be made would be the room service and dinner food

i also recommend that it should be a beach bar open longer and with music during the day

they gave my wife and i a room with 2 beds and my kids room was supposed to have a pullout bed and it didn t

kids activities were great but definitely bring beach toys for the pools and beach

staff who were generous to our children, attentive to their needs, always bringing smiles to the kids, and accommodating to the needs of infants and young kids

excellent breakfast

kids club was a lot of screen time

locations, transfers to the beach, cleanliness, great pool, helpful and nice staff, reasonable prices at the

pool area was large and the pool was a perfect temperature and very clean and clear

kids club could be better orginized internet in beach/pool are was really bad

air conditioner in kids room was not operated well

room service was really great right on time and kind

the private pool with swim-up bar was fantastic

room was quite spacious

we felt very safe and didn t worry about the kids going to the different pools or beach

wifi could be better

didn t like the gym

no advertised casino no advertised mini golf towel not changed in room

loved the pool activities and the room

no pool table

the 3 pools give enough room to find your place, each with its own pool bar

beautiful grounds loved the pools and swim up bar food was very good

excelent spa area, excelent lunches and dinners

the three big pools were amazing and we really liked the pool bar in the pool

the pools were large and great

good breakfast, nice location

24 hour desk; good pool; proximity to restaurants

staff very unfriendly, breakfast the wurst i ever had , at night music from nearby drink bar ,

pool had a jacuzzi

butler and 24hr room service was awesome

there were golf carts at night time to drive you around from hotel to hotel on the resort

no fault of the hotel but the beach did not get cleaned up by staff and spent the day at the pool

gym & spa was wonderful

appreciate the room a lot and the room service team - so helpful and nice people

lots of pools and beach front

they seriously need to mix the music at the pool i was tired of listening to sooo much bachata, i wanted more merengue, house music, daddy

the food was good the staff was wonderful and the pool was good.

nice gym and spa services

i also loved the spa area

best thing is that it is a huge complex with lots of pools, bars and things to know

big gym and good spa treatment

the staff is extremely friendly. the spa was fabulous!

the housekeeping team will do the bare minimum

service was inconsistent with some bar attendants

booked at punta cana spa and resort but on arrival after a long 9 hour flight and queue any the airport there was a big

had to pay an additional $500 to get a room large enough for 2 adults and 2 kids, but still wasn't poolside as our initial room was supposed to be

the pool and pool bar v good access

gym is big but needs a renovation

the pool water gave me a bad rash

and their kids were using every single private pool on villa 26

i called room service 8x to pick up my dry cleaning clothes and when i got it back one of shirt had an iron

much wrong overall, but if i have to pick something out the gym facilities were pretty mediocre & staff spent a lot of their time trying to persuade guests to

room, food, people, pool, beach

food, hotel very good and the pool excellent service excellent

overall an amazing place to spend your vacation with and without kids