the pool and hot tub are clean, heated, and not postage stamp size like many newer hotels

the only downside is that the gym is on the third floor and when someone is running on the treadmill it is so loud below

breakfast buffet style very nice selection

the breakfast was great!

the gym is well equipped

swimming pool looked dirty.

i was sick with stomach flu and they accommodated my request for early check in

kids in room above our room running all night couldn’t sleep

pool was a little rundown and only had one set of tall stairs (not super great for kids but this is ok)

pool hours, i know every hotel that has a pool, shuts it down in the evening

the gym was nice. room was decently sized for the 6 of us.

breakfast was not served by the time we checked out

perhaps the pool could be open later then 10 pm would be

the rooms and pool is nice beds are comfy

the pool was crowded- but i expected it to be on a weekend!

i couldn't get room service on sat. morning till after 9:30.

small pool n plenty of problems with their wifi

the big open lobby with fire place, free cookies, southwestern style, free shuttle downtown.

hotel with restaurant & bar downstairs

room service; they forgot one whole meal, and a lot of condiments

the rooms were bright and the gym was functional.

hopefully they will open the pool back up again soon.

hot breakfast, gym facilities, pleasant staff. good location to get into the old town

they had their gym open by appointment which was good

went down for coffee and breakfast at 9am and the hot food was close to empty

gym is basically nonexistent

ease of parking and getting inside

breakfast area and pool were shut down due to covid concerns

i didn t like the back parking lot or the empty building next door.

breakfast, gym, and pool and included

the quiet room, accomodations and the breakfast! especially the burritos.

quiet and had washer and dryer and gym

shuttle service back and forth from the ‘plaza’, lovely breakfast, free parking, and on site laundry

) gym is small but functional

laundry on the second floor $2

issue but we had a issue after we checked out that we wanted to fill water for the trip and the fitness center water was not working, i asked where else we could get water she just says there was

great staff- check in desk, cleaning, and food service. good pool.

unfortunately due to state restrictions the pool and hot tub were closed

staff was nice and the breakfast was great too

kids running in the hallways and in the (weirdly greenish) pool

parking lot could be a little safer

the pool was good for kids.

if your upstairs guests have kids, you can hear every single step

they have a shuttle running all day that would take us to the historic district, a great feature

their newly renovated pool room is fantastic with 2 hot tubs and a big heated pool

the breakfast choices were very poor.

i liked the food selection for the breakfast

the pool the facility was located not to far from shopping and food

we really loved the pool

reasonable pet fee. lots of outlets.

folks were not always knowledgeable about services available at the motel, such as hot tub and laundry

our kids were in a room way far away from us. the staff did their best, though.

the design of the pool deck suggests it is meant to be a chill adult area, but with so many kids, and since the pool closes so early, the vibe was way off and not relaxing

the bar onsite that had a different event every night

too many kids at the pole, but not sure how they could fit that.

the location was easy to find, parking was a snap, staff was super friendly, room was immaculate

breakfast was outstanding and the grounds were lovely

pan dolce for breakfast on the weekends

good location, well kept rooms and grounds, nice pool.

full kitchen and appliances, comfortable large king bed

the breakfast before 7:00am as least the coffee as people and i were waiting around to open

insight bar was great

the staff was very helpful and worked with me on early check in and late check out.

and the laundry room was helpful

the pool was a little small and crowded. there were stains in our sheets.

fore room service fee) and quite expensive

shuttle service was excellent - rick was wonderful and so very helpful

shuttle furnished by hotel was a big plus>driver rick was extra helpful.staff was excellent.

the restaurant and room service food was delectable, high quality and delicious.

the laundry facilities were down while we were there, but everything else was better than perfect

pool and spa were lovely

husband and i enjoyed our stay at the hacienda, hotel and spa

fireplace in room, spacious bathroom, excellent spa facility, wonderful butler service in the hacienda

the food from breakfast to diner was excellent

the bar was to open at 5 but didn’t open until 6

and info pamphlet was useful - fridge, stove, oven, microwave, kettle, coffee maker, and sink in kitchen - adequate bathroom - delicious breakfast with good variety to choose from

we had 3 separate rooms: bedroom with nice tiled bathroom, cute tiled full kitchen, and a living room with nice tv, decor and mini fireplace

most everything, especially staff. kitchen with all dishes and cooking equiptment was wonderful.

- excellent intro to the area with map; full kitchen with everything we needed to cook for dinner and breakfast

room was huge cause it was a suite which included a living room and a kitchen which was nice to have to make a few meals during my stay

charming room with kitchen & private patio. close to excellent restaurants

friendly hosts, adequate breakfast

when i pulled the cord to open the blinds in the kitchen window, the entire blind fell down

i had a kitchenette and a small outdoor patio which i used every day

room with full kitchen, large bathroom with full size tub and a,private patio

all night or last night called the office and they said don't worry it will stop next there is no spa or bathtubs if that was a deciding factor as it was for us i would recommend elsewhere also the

only tiny thing is that the guacamole and chips bar was always empty during promised hours

don’t really dislike anything but i would like to suggest that the in room coffee bar have two packages of regular caffeinated coffee

the breakfast burrito bar was great, along with plenty of fruit and cereal options

the room, the breakfast, the seating areas throughout the hotel, the southwestern decor

*�[

spa facilities charged for steam no open steam room pool under construction ;

the spa was wonderful the staff was very gracious

the tilework in the bathroom and elsewhere are absolutely gorgeous, as is the spa and gym areas, the pool, and outdoor patios for lounging, or dining

is you would think for the price of a suite / night, that that cost would include a spa package or treatment as apart of that per night cost

breakfast was ala carte, (free of charge), i order chicken chilaquiles and they were sooo delicious

free parking & wifi

excellent location, free parking and the swimming pool is awesome

it was very disappointing for me and my kids

parking was tight but understandable.

only thing which could have been better is bar being open, but virus prevented that

this hotel is historic with wine tasting, great bar and restaurant

location, friendly and helpful staff, charming hotel, allows dogs for a pet fee of 25$

i liked the location to the plaza and the on-site bar and restaurant

they have a great bar area with a wonderful bar menu if you prefer to eat there instead of the dining room

early check in was available and the location is super.

great pool

wish we could've used the pool - too chilly

very accommodating with an early check in for us as we brought our 9 month old

this would not sleep 4 adults, luckily our kids are small, so one of them could sleep on the chaise part of the couch, but it was very firm,

breakfast was a nice bonus

i have more compliments for the breakfast, it was excellent

the hotel has a great breakfast and restaurant on site

there are two pianos in the lobby piano bar (plus a huge grand piano in the breakfast room) but the entertainment wasn’t happening at this point

charged at check-in which covers parking in the inn’s private lot as well as a freshly-cooked breakfast buffet for two

excellent breakfast

laundry machines were available for guests to use and they even had laundry soap available at the

gym could use a little sprucing up.

the staff was incredibly friendly and helpful with accommodating our early check in

the sofa bed for our kids was ok

all the time, the rooms are poorly accommodated in terms outlets where they need to be, reliable wifi access and natural

restaurant and bar nice

wifi intermittent in our area of the hotel.

lovely swimming pool and outdoor garden seating area

room service for breakfast was great

was dirty , bed was sagging at the middle , room service was ok , we always had missing towels , no soap, no wash cloths

the pool was closed but it of course wasn't the hotels fault.

no room service

room service is was not available 24 hours

room service bad apple juice was sour sick but the rest of breakfast was very good

at the spa next time

everything was perfect! the pool and bar were our favorite things. quiet rooms.

rra cotta)

no gym or sauna as we had thought.

internet access is very unstable and intermittent the wifi shows full coverage but in a couple of minutes there is no internet connection via this wifi,

pool could use upgrade

t open long in the winter while we were here)

decor is traditional santa fe with modern conveniences like good wifi

that opens at 7 for pain au chocolate cravings, a lively bar and restaurant in the lobby, and fitness and small pool

the rooms were clean, extremely comfortable, the hotel service staff including room service, restaurant, bar, valet parking, and bell hops were excellent

the gym and laundry were a welcome addition

the shuttle service to downtown santa fe was free (although we tipped each driver), quick, always

the hotel provided us with an shuttle service when ever requested

no pool but did have hot tubs. no elevator for 2nd floor.

the shuttle service was outstanding- they would pick us up anywhere around town at pretty much any hour

valet parking was the only option. $25.00 per day

the restaurant and bar was very pricey. we eat at other restaurants

we had a great time there and the restaurant and bar are also

we ordered room service one night and it was lukewarm at best. however, it was good.

concierge parking was a challenge

front desk, the bartender/staff on the roof top bar, breakfast and evening cocktail hours but the best of all was the location

the pool was lovely

the room was very clean and cozy. hotel was spacious and loved the rooftop pool and spa area.

was very accommodating and super friendly with suggestions, late check out, etc

perfection! i wish rooftop bar was open!

lovely place. wonderful location to walk everywhere. spa was super.

there was no room service

the telephone had a busy signal in the background that made conversation difficult; we had no wifi in the room for 2 days; the tv remote

heat didn t work well in our suite. no room service available.

resort fee $35, but includes valet parking.

our bed was right against in the wall and the kitchen was busy because it was loud and distracting

once in my room the restaurant kitchen was next to the room

charming, great location. fun bar that's popular with locals.

cozy and very convenient location. staff is great and the hotel bar is a nice place to hang out

had a room with a fireplace and a bar area and a separate sleeping room

nice pool, there was a gym which we did not use

sure what the resort fee actually paid for except a standard pool and a free drink

gym was small

many kids swimming without adult supervision

also we were in the first floor and we could here the kids running in the upstairs room just above us

it had a well equip kitchen, with plenty of dishes to last several days without having to run the dishwasher, plenty of

it was very clean, kitchen had all we needed, and the beds were comfortable

pool: hours need to be longer into the evening; also the employee (21 mar, fri) just came in at

cleanliness, comfort, adequate kitchen supplies, quiet, close parking

wish the pool/hot tub were open later at night

the spa service was good

great get-away!! spa amazing !!

they also have a five star spa on location

had talked with staff long before booking asking for spa pamphlets

take the free shuttle to downtown santa fe and walk as much of the plaza and museums as you like, but for true

hotel is very clean, the pool was lots of fun for the children, and the gym was very well equipped

finding parking on friday and saturday nights

very clean and very spacious. loved the gym

the room service was quick and easy as well and they brought us robes when we asked

i was granted an early check in for no charge

had to remind multiple times to refill waffle mix there was an old lady in kitchen staff seemed to be angry at everything every time ( all 3 days) very disappointed with the

silverware was missing in kitchen

nice atmosphere we enjoyed the outside patio we like that it was walking distance to the casino

next to a resort hotel+casino

the rooms are quite spacious and has a mini kitchen with a full-size refrigerator, dishwasher and a microwave

especially enjoyed the comfortable rooms, and a super bar with great free food and drinks for happy hour

convenient to get in and out, great parking and close to the casino

wished it was connected to casino but enjoyed anyway

in order to eat at restaurant you have to cross the casino smoking section

beds were very comfy , just needs more to do at the hotel itself , casino was great , breakfast was great , but the front staff was very rude , none of the employees