service was very poor, from the check in through the waiters and bartenders, the check in took 4 hours for our room to be ready, delivering after 7 pm, there is a

snack bar offerings were minimal, and the beachfront café—one reason we booked—was closed to guests

ask for a quiet room: the music at the bar echoes everywhere till late

to this , they scammed us by telling us the “all inclusive badge give us access to penthouse bar for free” but when we ordered some drinks we were surprised by a bill that we need to pay

beyond to ensure a memorable experience, and i would like to particularly acknowledge ismail, the bartender, and fatem zahra at the omelettes station

a little bit better, but in vain - annoying and loud music every evening until 12am at the hotel bar - hot shower water keeps interrupting and most of the time only cold shower was possible -

the overall hotel and bar design felt outdated, and the in-room technology, such as the tv and sensors, were old

the bar and nightclub are poorly animated

view from the balcony to the beach was beautiful, the night staff at the bar was really kind

qr code in the room for menu didn't work, the one for the bar did

the breakfast options were good

breakfast available in the morning

breakfast was excellent: omelets were great, had just the right amount of

in the morning we were able to have our breakfast delivered to our room

little more choice for breakfast