swimming pool, big rooms, cleanliness , everything

the area outside the hotel-casino looking west absolutely beatiful

poor wifi connection.

room was too cold, tv selection was very poor and the wifi connection was almost non existent

door was blocked on one end closest to parking

room service took forever hour in a half

pool was great for kids, a bit cold but refreshing.

were a lot of kids in the pool and jacuzzi playing football

also, outdoor bar area closed

staff very friendly. room service prices were great

great get-away!! spa amazing !!

the spa service was good

they also have a five star spa on location

take the free shuttle to downtown santa fe and walk as much of the plaza and museums as you like, but for true

had talked with staff long before booking asking for spa pamphlets

location, food at the cafe, art on facilities, strong wifi, friendly staff

wifi does not work in room...

internet wifi was not working well on my phone but seemed to work for the person i was with.

no wifi! no tv.

wifi connection disappeared from time to time

it can get very noisy when kids are banging around in the next room

there were broken glasses outside of our room, was worried that my kids would cut their feet with their flip flops from it

inside, the service of the shuttle any time to go to the center, the room with a view over the pool

easy check in staff accommodated me for an early check in

also we were in the first floor and we could here the kids running in the upstairs room just above us

great location relative to downtown, very well furnished, easy to access, the kitchen is exceptionally well stocked, the fireplace and art are charming and the beds and

the casita was quiet, charming, comfortable, and well-equipped with lots of dishes and kitchen items

bedrooms with full kitchen, nice living room w cable tv, outside porch area

the villa kitchen was well stocked with coffee, sugar and other incidentals and there is laundry equipment

location, comfortable beds and furniture, well stocked kitchen and bathrooms, sweet outdoor space

they have laundry facilities as well

staff, room and breakfast

on site laundry and gym

the king casita is a mini apartment/suite with kitchen, living, and bedroom

location, sw style comfortable suite, fresh cookies on arrival, pleasant front desk staff allowed early check in and delicious made to order breakfast

there are two pianos in the lobby piano bar (plus a huge grand piano in the breakfast room) but the entertainment wasn’t happening at

excellent breakfast each morning of our stay with a variety of snacks available throughout the day in the

breakfast was complimentary as well and so

the wooden fireplace made it feel so cozy and the breakfast was phenomenal!

a grab bar in the shower from us older guests would be a good addition.

i know its a popular hotel but for that price i expected the quality of the room and gym facilities to be much

didn't like that the pool wasn't operational

the pool bar closing so early.

manager at the spa sucks big time

hotel, friendly, welcoming staff, wonderful pool and hot tub, clean room, and flexible early check-in policy

friendly hosts, adequate breakfast

the breakfast was cooked with fresh ingredients and made on site

i had a kitchenette and a small outdoor patio which i used every day

very comfortable room with a kitchenette.

very clean and cute, loved the outdoor patio and little kitchen

noisy kids running on pool deck could be heard on floor below

it would have been nice to have room service

gym, pool, location, ample rooms, pet friendly, good wi-fi all over the hotel

and lupe who brightened the mornings and evenings during breakfast and evening special hour, joe

breakfast spread was perfect for kids, location was perfect, and the room was nicely furnished.

it would be great to have a bar to hold onto or a nonslip bathmat

perfect time to stay is mid-week. had the new saltwater pool and deck almost by ourselves.

exceptionally friendly and helpful staff, excellent food and cozy, beautiful room, outstanding spa i can t wsit to return

quiet room comfy bed great wifi! housekeeping was great in keeping things clean!

we were charged 30$ for valet, wifi and coffee/tea at reception

love my room n the small kitchen but helped a lot

$12 per day amenity fee & $25 per day pet fee a little high.

full kitchenette with fridge, microwave, coffee maker, stove & all utensils

they did add a pet fee to my total bill, they said, which i think should have been disclosed on the page where i

we had the bonita room. everything we needed was available in the room and kitchen.

wifi was iffy, and there was an invasion of ants in the bathroom

the telephone had a busy signal in the background that made conversation difficult; we had no wifi in the room for 2 days; the tv remote

required valet parking

keys didn t work, dead bugs on the windowsills , broken coffee maker, access to pools and fitness center was restricted due to the snafu with the keys

hotel offers shuttle that transports within a two mile radius that we used though downtown was a ten minutes or

breakfast was delicious and unusual with its polynesian roots

good breakfast included. parking also. walkable to most sights.

each morning was a unique breakfast. it was well made, and reflected the new mexico culture.

breakfast rocked

the breakfast was exceptional and the breakfast staff were friendly, helpful and competent

living area was so incredibly cozy and beautifully decorated, the functional and well-stocked kitchen adorable, the bed was so comfortable

the living room was very enjoyable and the kitchen quite adequate

the kitchen had plenty of dishes and utensils

most everything, especially staff. kitchen with all dishes and cooking equiptment was wonderful.

and info pamphlet was useful - fridge, stove, oven, microwave, kettle, coffee maker, and sink in kitchen - adequate bathroom - delicious breakfast with good variety to choose from

have loved to have had a pool

the buildings and grounds were lovely and guests’ needs, such as hand sanitizer in the gym and lobbies, were thoughtfully attended to

fabulous breakfast, comfortable bed, friendly staff and excellent location!

well maintained. friendly staff. convenient parking. breakfast

9pm we received a complaint for noise - we have two kids (5 and 7) going from bed to floor, without extra noise from what is expected of a child

the restaurant/bar/breakfast area was lovely - a perfect place to finish the day after a long drive

bar and restaurant staff were very nice

no breakfast. just coffee. bummer.

breakfast is not avail on monday and tuesday.

i loved the bar and juno is an awesome bartender

they should put young or hyper kids on the bottom floor so the people under them can rest

) equipment selection in the fitness room was limited

everything - the pool, the hot tubs, the rooms

staff was ok a little understaffed, drinks at the bar were expensive for the amount that came in the glass

no way to turn left out of the parking lots

there could have been more luggage carts and better laundry facilities. breakfast was just okay.

dining area cery criwded at peak times & we had to sit by the adjoining pool but there were tables there & it was very pleasant

breakfast diverse and adequate very good restaurants close by

carpet had dog peel stains on it,carpet was dirty ,had to complain about kids(left alone in room by their grandparents) above us several times jumping off beds and running

breakfast wasn’t very tasty. had a few roaches crawling around our bathroom.

welcoming staff, easy check in, free parking and chocolate chip cookies

the free shuttle, the possibility of checking out for free until 2pm.

parking spaces were way too small. never seen any this small. hard to even open doors.

i couldn't get room service on sat. morning till after 9:30.

wifi was a pain to set up