the bar (with local cocktail) was a highlight

the room service people were truly kind & helpful in anyway they could, which said a lot about their

slow wifi . only one person in reception, sometimes slow attendance

no room service.

perfect location! great breakfast, good facilities.

breakfast was amazing - lots of traditional and healthy choices

hotel bar was lovely and open and the staff were very friendly

unfortunately on our departure morning the bar was not only understaffed but the woman working was perhaps there the first time

also the man (unfortunately i don’t know the staff’s name) at the bar was great

bar or restaurant

also no slippers or mini bar in the room

it was nice to have a mini bar in the room

ordered dinner via room service as i was working, and after an hour it had not arrived

laundry service was super-fast though it could be a bit more accurate

room service is limited until 11pm

gym available

bed was uber-comfortable, bathroom and bar were well stocked

a warm welcome with an early check in to a well appointed room and the wonderful spa

beautiful hotel with clean and comfortable rooms, especially enjoyed the pool and spa.

slow service at breakfast.

fantastic staff, great location and decor, superb breakfast!

we really enjoyed the breakfast and pool before heading out to explore madrid before catching the train

lovely breakfast including all you could wish for

best service i ever had in europe they gym was excellent and had most equipment needed breakfast we simple and

gym was fully equipped breakfast was delicious staff were amazing gave me an upgrade location is

old world charm and service. the martini bar was great!

exquisite tapas and an open bar in a lovely lounge with two balconies

in spa is fantastic

they need to improve the food options for the breakfast.

very comfortable and clean excellent breakfast convenient location superb bathrooms

low ceilings, breakfast can improve, concierge dining recommendations

bar staff were slow and

the pool are was a bit not good as in location, and it was not inviting

everything was excellent. comfort of room, pool and breakfast was amazing.

you can ask for a late check out for 10 extra per hour

the roof top pool was squashed in a corner. it wasn t a feature.

in many ways from the handicapped shower for my mom who could not walk to the double bed for my kids

everything was perfect, nice and clean apartment. great breakfast

the breakfast was

breakfast is nice ++

ud83eudd70 the room, breakfast, location, and cleanliness were all perfect as well

the staff was really helpful and the room was nice, bed was super comfortable. nice breakfast.

the bar and cafe were outstanding

room and the gym were very small

the hotel is perfectly located great bar and so hip and

room service never picked up the call - had to go down to order

the choices of room service menu is limited

breakfast has a good variety of options to choose from

location and very well maintained breakfast excellent and good choice

the bar and restaurant on site are fantastic

linked to the hotel was excellent for breakfast but the service at lunch time was a bit chaotic and didn t feel the love that some

did not have breakfast

there was an issue with laundry getting lost and they handled it very well, thank you again

location, sauna, and gym.

i liked the direct facilities in the hotel , pool , gym and spa

pool and rooftop bar very small

the spa and gym were great although i did not have time to use

in , facilities and location is excellent ,most thing i like is the qatari kitchen menu from the room service

the breakfast

met friends for coffee in bar

did not have extra activities like a swimming pool that i was expecting in a five star hotel

t and cold food, fruit

room service being delivered at midnight only we never ordered anything they came to the wrong room

the hotel delivered all the expected comforts of good food, efficient housekeeping and room service

the ham and cheese sandwich from the room service menu - it s horrific seriously it s not congruent with your overall

slow elevator and tiny gym.

pool in the spa

special mention for lap pool, gym and spa facilities which really enhanced the experience

i don't like concept of partially paid breakfast

pillows aint comfortable and they don't have pillow menu the room service was not very

gym and pool is not 24 hours

beautiful design and delicious breakfast

i were to be picky, the bar had a good selection of spirits but little else

bar was only open in the morning which was disappointing

the staff were excellent and the bar area nice with complimentary water and fruit.

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

it has a charming reception and bar area

it consisted of a dining area table to sit 4/5, a kitchen supplied with large fridge/freezer, dishwasher, hob, microwave, kettle and associated

kitchen, table & bathroom were very clean

wonderful and comfortable room with ac, interiors, fully equipped kitchen. good location

the room was very big,with a fully equipped kitchen and amazing decor.

kitchen space and dining space

is nothing that i did not like about the stay, the bar was cozy after a long day out and the breakfast was broad enough to suit most needs

like having to climb into the bath for a shower, very slippery the cooked breakfast was luke warm although tasty

is nothing that i did not like about the stay, the bar was cozy after a long day out and the breakfast was broad enough to suit most needs

i didn't like that room service cleaned only the beds but no clean fresh towels and no toilet paper

wifi, staff

the location was good and the gym facility very nice

after waiting 20 minutes for taking an order in the bar

persons behind the bar, no one came ) we have heard that they need another 2 minutes

gym is small with limited equipment but enough for 45 minutes fitness workout.

gym not enough equipment and layout

i wish the pool opened earlier.

big, comfortable rooms

if i'm honest it was a little pricey i would say, especially if you include the breakfast.

pool although it s small is beautiful, great for after a day of walking around in the heat

staff, clean room and bathroom, room size is reasonable, comfortable bed, very good wifi, excellent location

we stayed with our kids and despite of the odds due to the snowfall in madrid we could have a comfortable and warm

look like kids draw with pencils on it

swimming pool is closed, it's the rule of the city of madrid that they need the close the outdoor swimming

at the bar weren t really all that attentive

location and the room service was quite ok

breakfast menu was good, if not, quite indulgent

after struggling with different people for a late check out cristina was able to arrange it with no stress and a smile in her face

location and staff and magnificent views while having our breakfast

beautiful and comfortable room, breakfast was delicious with wonderful view and the staff was extremely helpful and friendly

breakfast is oustanding and the rooms are quiet and suitable for a good night sleep

breakfast the rooms

breakfast is great

breakfast (patisserie is one of the best) and great, helpful staff

wonderful breakfast, great location

the spa and wellness center were a wonderful surprise.

wifi was bad

no room service during august

room service was very limited

e food itself) was so-so, just so overpriced to be completely honest

great location, near metro and restaurants. quite and very clean. room service twice a day.

room was quite large, clean, wifi very fast

large bathroom, good shower with incredible water pressure, comfy beds, excellent wifi, well-equipped gym, and the best thing: a system to listen to music in your bedroom

gym that i could use from the hotel is across the street and i really liked it

the gym was fully equipped

- wifi was strong and reliable

excellent views from the restaurant and the rooftop pool

i didn’t use the gym so can’t comment on that facility

pool too small

lunch was lovely - i recommend the russian salad and breakfast was good

design, cleanliness, rooftop and pool

the hotel provided very good breakfast, comfort and fast wifi

good hotel in walking distance to all major sites in the city, excellent breakfast, strong wifi connection in whole

reception staff very helpful and allowed for early check in

good wifi

top -location -service -check in /out -very clean -nice view -fast wifi

don t know if this has to do with the hotel but to log into the wifi you need to sign it with facebook or twitter and i used my facebook to login and my account

gym is closed but they provided an alternative by offering the services of a nearby gym

went super smoothly, nice staff, perfect location, even access to a big gym around the corner

good vibes and helped us in all we needed, besides that, they have a beautiful rooftop with a bar that has amazing vibes and music, we felt as if we were in heaven for the whole vacation

the wifi was very unstable, insecure and difficult to manage

gym facilities were quite basic and not very luxurious, which was disappointing

good location and good room. the gym was very smal with no ventilation

extra friendly staff very pet friendly small but good gym great location very nice interiors

at upstairs bar could be more friendly

confusing and not value for money, you do have the option of getting something in the hemmingway bar which is

eggs where cold, there is not a lot of choices swimming pool is very

exceptional, attentive, friendly & lovely staff from the door security, roof top bar team, breakfast team & the reception team in particular carlos on reception who's amazing & went above &

the response from reception and room service is poor , they never did my requests

lack of good kitchen, no breakfast or room service.

location, good size room, amazing roof top terrace and adequate gym but most importantly the staff

the bar and cafeteria area offered a very good selection of food and drinks and the manager elvis

the bar and breakfast area look cozy and the breakfast was rich

the coffee prepared at the bar was also excellent

the breakfast was a little cold but still great.

the reception staff and breakfast staff were exceptional

wifi signal was strong and reliable

pool is not for adults swimming but more for kids or a chill.

smoothest check-ins and stays i've had in a long while, he's also the one who assisted with my wifi issues

staff were quick to answer our questions and help us with laundry, in-country mailing, and other recommendations

only thing that could be better is wifi conection