the breakfast is at a coffee shop. minimal, but the aesthetics are so pleasant it is worth it.

also enjoyed the free shuttle from the hotel to the performing arts center

the restaurant, bar, location, shuttle, and elegance of the hotel

shuttle

no airport shuttle service

had to park car and trailer next to complex

was clean good free breakfast bed was real soft employees was really friendly best hotel in greeneville it beats andrew

no plugs anywhere near bed. add some protein to breakfast offerings and it would be great!

simple but decent included breakfast. coffee always available.

the breakfast was very, very good

when asked for some clean towels the front desk man went to the laundry room to get us some that were better than the ones in the room

mayor issues, only thing i was expecting pool to be heated it was not would’ve had been great especially in the cold

breakfast was good.

loved the gym and the pool

salt water indoor pool was a great bonus (5° hotter would have be better)

breakfast was great and they were slammed by theses sport kids on tour busses, yet they were on it everything was fresh hot and good

the pool was refreshing, not very clean though.

the carpet was dirty. the pool water was green.

nice pool

friendly customer service. clean pool somewhat clean room.

they gave us a late check out no cost

beds very comfortable and clean. staff was very friendly. breakfast was very good!

i enjoyed the waffles at the continental breakfast but the fresh coffee was my favorite

pool was a little disgusting

breakfast was great !

breakfast could be improved

under construction, minimal parking, mud all around rear parking

swimming pool was nasty

the fast check in and out, the cleanliness and comfort of the room, the very nice and delicious breakfast selection, close vicinity to

staff very friendly, continually cleaning lobby and breakfast areas.

wanted to use the pool

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

the breakfast experience we had is like none other in comparison, having an amazingly high quality of

clean and comfortable. breakfast was good and the staff was friendly.

clean, very good breakfast and coffee. as a solo traveler, i felt very safe.

amazing breakfast, friendly staff, quiet

5

ad to sign up more than once, sign up very extensive, keep

room service menu was rather limited

no activities for kids

the spa experience

grounds offered hiking trails with creek nearby, lots for the kids to do with zip line and tree obstacle course on site

price and the amount of activities available at the location was nice especially traveling with kids

ws told breakfast i'm the am. due to amount guest it was not a buffet very good though.

excellent amenities such as spa and golf

the breakfast was delicious and our kids enjoyed them too

size room, cookies during day, coffee out always, hot breakfast and laundry

also the 'gym' faculty isn't great and the pool was so cold and not the cleanest

breakfast was pretty lackluster not many options and pretty bland.

mention this but since you asked; i was very disappointed in the lack of live bloodsport in the pool &/or fitness center

on-site parking. laundry facilities. nice selection of food in the morning. accommodating staff.

in extremely late and the customer service was extremely friendly and offered a late check out

extremely clean / nice free breakfast

overpriced due to no breakfast and the fact that they have no swimming pool

quick check-in, clean room, comfortable bed and a good breakfast

the view from balcony where breakfast served was peaceful and pretty

the breakfast room was very cramped and there wasn’t very many options.

breakfast without protein

good breakfast and great location

convenient to dining and biltmore. good breakfast too

very nice hotel, clean, comfortable, nice breakfast and friendly staff. awesome.

room service ended too soon and front desk was not the most welcoming

rooftop bar was nice and staff was great

the rooftop bar was also amazing and incredibly beautiful views at sunset

a fan of either the hotels, asheville, or tennessee policy on one drink per person and no room service

no regular room service

very clean and nice! evening bar staff was amazing

but it was the only holiday inn express that we have stayed in that did not provide free breakfast, which was disappointing

liked that we had a balcony that overlooked the pool and that kids ate free in the hotel restaurant

the breakfast was amazing.the pool was nice too for kids.

and we found a solution to the dangerous left turn out of the parking lot to 40 - there is a back exit behind the hotel that will bring you out at the light

breakfast was free and exceptional

we got there, the pull-out sofa was not made for the kids

bar tender was not friendly at all

clean, beautifully designed, location, friendly stuff , great breakfast

breakfast was awesome, location, and the bar area.

didn't use as were were only in town for one night but they looked

room service was very quick

location and free parking

there was a pool and fitness centre

room service was actually order and go downstairs and pick up

check in they did not have us in pet friendly room which i requested at booking

my wife enjoys your breakfast in the morning

location, outside balcony. good breakfast. late check out.

perfect for us as we traveled through with kids and a dog

didn’t eat breakfast there.

we found a cute bar nearby, had a drink and watched football

location is great friendly staff nice on site bar and restaurant

nice bar at the back of the hotel

complimentary morning coffee bar in the hotel lobby

the spa treatment was superb

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but they are expected

clean big comfy rooms rooftop bar and great location

the gym and coffee shop are not operational

nice rooftop bar with fire pits which is nice on cool evenings

the gym is nice and clean, the room was very clean and i like the location

i'm glad the gym was not busy otherwise the massage might have been interrupted

available, both online and upon checkin, and then saw that we were put in 304, right next to the gym

the gym has pelaton bicycles

we got plenty of great restaurant and bar recommendations

gym needs cables, trx or bands for back workouts

loved the deck area with the pool, dog walk, and fire pit

and gym

it was 3 of us but if you have kids with you this is the room to pick

liked the gym, the pool table, loved the adopt a dog :-)

hotel room, laundry room, parking

parking was a bit challenging with slopes and parking repairs

everything, the staff were rude, kids running the halls i don't recommend

wifi wasnt good enough.

breakfast was good and utensils were all individually wrapped with gloves provided

the log in to wifi was confusing.

breakfast was good except i'm used to making my own waffles but they had them pre-made and they

breakfast was tasty, however, the highly processed nature of the food was not the best in my

new, sparkling clean property. full, well equiped kitchen. nice staff comfortable bed.

breakfast was excellent

otherwise property is clean with heated pool and gym

hotel, room, breakfast and staff all great. would go out of my way to stay there again.

the pool/hot tub was opened later

fully stacked kitchen

nice size kitchen

suite was perfect for our group of 5 and the kids loved the pool

breakfast was not served; out dated excuse.

did not like that the laundry facility was so far away and not convenient to our room with a walkthrough

laundry on site (coins only/no card reader) coins will need to be exchanged at front desk with cash

fitness room

simple breakfast but good very clean

pool and hot tub, clean hotel

breakfast and that has gym and restaurants near the hotel

guest laundry facility (would be improved by ensuring the reception has a small banknof quarter)

free rides to downtown, and great shower pressure. good breakfast for a hotel

they also have laundry for guests, which came in clutch with an 18 month old

the heated pool was beautiful for an early morning swim

bathrooms will need to be updated in a few more years and pool is not all that great.

always enjoy first thing in the morning or after a day biking or hiking and although they had a pool they didn't have a sap - very

it had a pool

they accommodated us with early check in since our plane got in early

thing that sucked was that the indoor pool was not usable at the time and that could've kept the kids entertained for a few hours before bed but they were pretty tired from traveling so

the staff were all very helpful. the kitchen area was good.

the breakfast was not a big selection to pick from

nice lobby area, nice pool for small kids

the daily breakfast was very good

wish there was longer pool hours

shocked to learn there was no laundry facilities

spa and fitness room

ev chargers and location

no laundry facilities

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

the prices at the bar and restaurant were a bit high.

there should be a cheaper price for the kids menu

swimming pool tiny

the pool

pool was chilly. no hot tub/spa

very friendly staff, beautiful, wonderful smelling lobby area w restaurant, bar and starbucks coffee

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

everything was amazing and we did not get to use the pool and exercise equipment but next time, i thought the value was terrific

very clean. the pool was very nice.

best complimentary breakfast!! very generous. room was clean, well-appointed, very comfortable.

pool & pool area was clean and inviting

better cardio equipment in the gym

pool, breakfast, it was an open environment and friendly staff.

room, nice staff, easy parking, clean swimming pool

the hotel also has a great grill located within and a spa that we went to

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies with the food

beautifully appointed, rooms were large, great bathroom, excellent on site dining w excellent room service; proximity to attractions was great; staff were friendly and

massage at posiedon spa was amazing

location excellent service staff and breakfast outstanding

renee at the bar was awesome she made sure we were fully attended too even when we sat outside

parking on site, great staff

parking is very odd for handicapped people

with fireplace was nice with the bar near by

there were no laundry bags, the shampoo seemed watered down

breakfasts and the laundry facilities were down

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

my room was right next to the laundry room so i was disturbed my entire sty

they have laundry machines, too

parking bays too small.

thank you for the lights in the parking lots

three fitness machines and two were out of order for the 12 days we were there.

especially liked the fact that they were able to accommodate our request for an early check in

exit ramp from the parking lot to the street does not safely transition

stool handle would stick and continue running morning coffee bar was pitiful

pool and hot tub were great

was not aware of the pool and spa until getting there, so we did not pack any swimwear

i liked the lobby and the gym had a peloton bike which was nice.

friday’s on site, nice pool and gym. easy parking, beautiful hotel. great breakfast

our kids loved the pool, and the room size was great

they have a wine and appetizer bar around the 5 o’clock hour however we were not there during that time

great breakfast

breakfast was good, could have used another meat of some sort and the egg and cheese omelet was a

breakfast was exceptional and the staff made it even more enjoyable.

pool was being worked on while we were there and the construction made turning left into the

location, staff courteous and helpful. breakfast is back, clean, not noisy. will be back

pool not open

comfortable beds, clean, and several restaurants nearby. hot breakfast was good too.

breakfast was not too good. we had expected a variety of items on the menu.

the gym really put a weight machine or at least some dumbells in there

of room , right across from vending machines, laundry and elevator

breakfast was fantastic. pool and hot tub were fun for my kids.

great breakfast, indoor pool for kids, work out room, great location

pool was great. staff were super helpful.

the hotels fault, but the pool was closed and fitness center due to covid

shopping, grocery, gas,the hotel was excellent, beds were awesome, breakfast was delicious, pool was clean everything was great

were comfy (pull out sofa not so much but that’s to be expected), pool was great, breakfast was yummy

much too strong/spicy fragrance in breakfast area/lobby

at the front desk and was fun to practice my spanish. comfortable beds. good breakfast choices.

wifi was fast

trouble with wifi and finally had to call desk to be informed the network for hotel guests was not working

i had a small trailer that i couldn t back up, so i had to park it in the neighboring lot

was a bad smell there was an open door in full view from the front desk filled with bins of dirty laundry and garbage

the wifi was down the whole stay

pool with fun games

breakfast was fine although the pancake machine was not operating.

staff found and returned my phone from the gym. staff helped with internet connection.

staff , super clean , breakfast was amazing , great location close to the highway , fire pit was just perfect great value

though we did not make use of it, there is also a gym near the lounge area and an outside pool as well

guy smoking weed in the parking lot

good, very nice staff, room service food good, gift shop snacks just what we wanted and comfortable room

i also appreciated i could order room service in the evening as i was tired after a long day and the food was delicious

restaurant and bar was really nice

room wifi was weak. it would intermittently stop working.

decent breakfast, good location

we enjoyed the pool (no one else was at the pool, but us)

was ok, juice, tea, hot chocolate for the kids, had by english muffin with peanut butter each morning and the kids enjoyed the waffles

good breakfast, very friendly staff.

the cleanest, great tv channels, great breakfast, everything about it is amazing

clean, great rooms, pool and hot tub

pool & hot tub

ne of which we took advantage of because we had so much planned outside of the hotel but

pillow were great. the pool was clean and a good size for laps.

the hotel was clean, pool and jacuzzi were clean